Customer Service & Sales Administrator

Job Description:

Customer Service & Sales Coordinator

Looking for a role where you can combine great customer service with a bit of sales flair? We're after someone upbeat, organised, and confident in spotting opportunities to upsell and cross-sell.

The Role:
This is a varied role combining customer service, order processing, and sales support. You'll be the first point of contact for customers, ensuring every interaction is positive and professional. Alongside handling enquiries and processing orders, you'll spot opportunities to upsell and cross-sell products, helping customers get the best value while driving business growth.

What you'll be doing:

• Answering customer enquiries by phone, email, and online
• Processing orders accurately and keeping things moving
• Sorting out delivery or product issues quickly and professionally
• Spotting chances to upsell and cross-sell products
• Keeping customer records up to date
• Working with the team to make sure everything runs smoothly

What we're looking for:

• Experience in customer service or admin
• A positive, friendly personality and great communication skills
• Ability to juggle tasks in a fast-paced environment
• Confidence in upselling and cross-selling when it makes sense
• Good IT skills (Microsoft Office and ERP systems)

Perks:

• Competitive salary
• Casual dress
• Company pension
• On-site parking

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.