Head of Administration Services

A leading private healthcare provider is seeking a driven, highly motivated and process-oriented Head of Administrative Services to join its leadership team. This is a pivotal operational leadership role responsible for ensuring administrative, facilities and IT functions operate efficiently, compliantly and in alignment with strategic objectives. The organisation is recognised for clinical excellence and regulatory compliance and this role is central to maintaining and strengthening those standards.

Job Title: Head of Administrative Services
Location: East Grinstead (with oversight of additional Surrey & London sites)
Salary: c. 45,000 per annum
Hours: Monday-Friday, 09:00-17:00
Benefits: Private healthcare, pension, free eye tests
Start: Immediate

Reporting to the Director of Operations and working closely with the Chairman and Medical Director, you will provide visible leadership across administrative services, ensuring high-quality, patient-centred support to clinical teams. You will oversee administration, facilities management, IT infrastructure and regulatory compliance, ensuring systems, people and processes operate seamlessly in a regulated healthcare environment.

Responsibilities include but are not limited to:

• Lead and develop administrative teams, driving performance, accountability and continuous improvement
• Contribute to strategic planning as part of the Senior Management Team
• Ensure full regulatory compliance, including CQC readiness, ISO standards and data protection requirements
• Implement robust performance management, appraisals and staff development plans
• Maintain a professional, patient-focused front-of-house service
• Oversee appointment scheduling, patient flow, surgical bookings and resource allocation
• Monitor performance against KPIs and business objectives, reporting to senior leadership
• Support the introduction of new services with appropriate operational planning
• Ensure compliance with statutory, Health & Safety and healthcare regulations
• Manage the administrative budget in collaboration with the Director of Operations
• Work closely with Finance to support credit control and financial efficiency
• Oversee safe, compliant and well-maintained clinical environments
• Manage external contractors and suppliers
• Ensure adherence to environmental and Health & Safety policies
• Lead IT operations, ensuring secure and effective systems that support patient care
• Oversee patient management and electronic health record systems
• Manage third-party IT providers
• Ensure full compliance with data protection and information governance standards

What we are looking for:

• Proven senior administrative leadership experience, ideally within healthcare or a regulated environment
• Highly organised and process-driven with strong operational discipline
• Commercially aware with experience managing budgets and performance targets
• Strong understanding of regulatory frameworks (CQC knowledge advantageous)
• Confident communicator, capable of engaging clinicians, senior leaders and external stakeholders
• Resilient and able to deliver high standards in a pressurised environment

This is an excellent opportunity for a structured, performance-focused leader who thrives on improving systems, driving accountability and ensuring operational excellence within a respected healthcare setting. If you are motivated by delivering measurable improvements, strengthening processes and leading high-performing teams, we would welcome your application.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.