Executive Block Manager

Interaction is an industry leading staffing support specialist who have been invited to act on behalf of our prestigious property development client with the recruitment of an experienced Executive Block Manager based out of their amazing offices in Liverpool.

We are currently taking applications from experienced Senior Block Managers to join and lead our clients leashold property team. This role is ideal for someone who has previously managed large scale block/property property management, leasehold accounts, or service charge environments and is confident handling high-volume credit activity, third-party solicitor engagement, and can provide clear, timely updates to the upper management team.

Our client

Or client is one of the fastest growing fully integrated property development businesses within the north west and offers to opportunity to shape and lead a block management team in line with the companies strategic growth plans as well as offer the opportunity to work in a collaborative, entrepreneurial working culture with a real focus on autonomy and ownership with opportunities for career development and long-term progression.

Key Responsibilities

• Lead and line manage a team of Block Managers, providing coaching, objective setting, performance reviews, and professional development aligned with industry standards.
• Oversee service delivery across the Block Management portfolio, including site inspections, statutory compliance (fire safety, FRA/EWS1, asbestos, lifts), major works coordination, and tenant engagement.
• Lead, support, and oversee Block Managers on the mobilisation of new developments, ensuring all mobilisation actions such as asset gathering, contract setup, compliance checks, and resident engagement are completed timely and to a high standard.
• Act as senior escalation point for leaseholder, freeholder, and contractor issues if other Block Managers can't resolve.
• Maintain relationships with key clients, attend board meetings and AGMs, and present management and financial reports.
• Oversee annual service charge budgeting and financial performance across all blocks, ensuring budgets are robust and recovered.
• Ensure statutory compliance and health & safety requirements are fully met, escalating risks and implementing corrective actions.
• Implement and monitor standard operating procedures, KPIs, and audits to maintain operational quality and data integrity.
• Lead process improvement projects to improve efficiency, consistency, and customer experience.

Benefits

• 25 days holiday plus bank holidays
• Competitive salary
• Birthday day off
• Medicash employee benefit plan
• Death in service
• Pension
• Cycle to work scheme

Experience

The successful candidate needs to -

• Have 4 years extensive block management experience (preferably within a large scale block/property environment).
• Have preferably been in a similar style property role for at least the last 7 years.
• Be proactive, organised and able to manage a fast-paced workload with a high degree of accuracy and professionalism.
• Have extensive experience in residential block or estate management with solid technical knowledge of leases, service charges, landlord and tenant legislation.
• Have proven leadership experience managing Block Managers or equivalent teams, with strong coaching and performance management skills.
• Have direct experience or strong understanding of mobilisation of new residential developments into block management portfolios.
• Hold professional qualifications preferred (IRPM, RICS or equivalent) or commitment to achieve.
• Have excellent communication, stakeholder management, and reporting skills.
• Be highly organised, able to manage multiple priorities and complex budgets.
• Proficient with property management systems and MS Office

INDLIV