Receptionist and Administrator for Domestic Violence Charity

Receptionist / Administrator Domestic Violence Charity

Location: Bristol
Hours: 37.5 between 9am - 5pm
Salary: £13.85 + Holiday Pay or £15.52 Including hourly holiday pay
Contract: 4 weeks starting Mar 9th

Role Summary:

The Office Administrator/Receptionist will be the welcoming first point of contact for a busy domestic violence charity, providing a professional, calm and compassionate reception service to service users, visitors and external partners. This varied role combines front-of-house reception duties with office administration and facilities management, ensuring the smooth day-to-day running of the head office, including health and safety compliance, office maintenance, stock control and contractor liaison.

Key Responsibilities:

• Oversee the day-to-day running of the office, ensuring the building, equipment and meeting rooms are well maintained, safe and compliant with health and safety requirements.
• Liaise with contractors and coordinate statutory checks (e.g. fire alarms, gas safety, equipment servicing) and maintain accurate records.
• Manage office supplies, stationery and stock control.
• Provide a professional and friendly reception service, responding to phone, email and in-person enquiries, including sensitive or distressing calls.
• Direct referrals and enquiries appropriately, including to the duty team where required.
• Maintain building security procedures and ensure reception areas are safe, welcoming and tidy.
• Manage incoming and outgoing post and general correspondence.
• Provide administrative support to senior managers, including recruitment administration and maintaining mailing lists and publicity materials.
• Support the coordination, induction and day-to-day guidance of reception volunteers.
• Uphold safeguarding, confidentiality, equality and organisational policies at all times, working in line with trauma-informed and survivor-centred principles.

About You:

• Experience working in a busy office or reception environment.
• Experience maintaining office systems and managing stock.
• Confident liaising with contractors and external professionals.
• Knowledge of office health and safety procedures.
• Ability to manage multiple tasks and work independently.
• Strong customer service skills with a calm, empathetic and non-judgemental approach.
• Resilient and able to respond appropriately to distressed callers.
• Excellent IT skills including MS Word, Excel and database systems.
• Strong organisational skills and attention to detail.
• Clear understanding of confidentiality and professional boundaries.
• Commitment to equality, diversity and inclusive practice.

Why Join Us?
This is an opportunity to contribute to meaningful work supporting survivors of domestic abuse. You will be part of a supportive organisation where your role is essential to ensuring our services operate safely and effectively.

For more info, please contact Nathan Jackson on (phone number removed) or apply now.