BRC

Job Title: Community Safety Partner Type: Temporary Location: South Wales Salary: £32,591 - £33,971 salary equivalent Hours: Full Time BRC are working closely with a respected housing association to recruit a Community Safety Partner on a temporary basis. This is an excellent opportunity for an experienced housing professional with a passion for tackling anti-social behaviour, supporting tenancy sustainment, and creating safer communities. This role involves Working alongside internal teams and external partners to deliver an effective, trauma-informed and restorative community safety service. You will investigate anti-social behaviour, support tenants, and work proactively to resolve issues while promoting safe and sustainable communities. Duties: Investigate reports of anti-social behaviour and implement appropriate interventions. Work collaboratively with Police, Local Authorities and partner agencies to resolve community safety issues. Support victims of ASB by providing advice, updates and guidance throughout investigations. Refer vulnerable tenants and perpetrators to relevant support agencies where appropriate. Develop and deliver initiatives to reduce anti-social behaviour and improve community safety. Investigate environmental issues including fly tipping and coordinate enforcement action where required. Install and maintain ASB monitoring equipment, including CCTV and noise monitoring devices. Maintain accurate case records and ensure GDPR compliance. Work closely with internal teams to promote tenancy sustainment and improve customer outcomes. Requirements: Experience managing anti-social behaviour cases within housing or a community safety environment. Knowledge of anti-social behaviour legislation and the Renting Homes (Wales) Act. Experience working with external agencies including Police and Local Authorities. Strong communication, conflict resolution and problem-solving skills. Experience of restorative and trauma-informed approaches is desirable. Full UK driving licence and access to a vehicle. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

HOUSING SUPPORT WORKER Location: Caerphilly Hours: Full Time (09 00 Monday Friday) Duration: Fixed Term Are you passionate about helping people live independently and achieve their goals? We are looking for a compassionate and motivated Floating Support Worker to join our dedicated team. In this rewarding role, you will provide person-centred support to individuals living in their own homes and within the community. You will work alongside people with a range of support needs, empowering them to develop life skills, maintain their tenancies, improve their wellbeing, and access services that help them thrive. Role and Responsibilities: Provide tailored support based on individual needs and outcomes. Assist people to develop independence and confidence. Support individuals with budgeting, tenancy management, and daily living skills. Encourage access to education, employment, training, and community opportunities. Maintain accurate records and contribute to support plans and risk assessments. Work collaboratively with partner agencies and professionals. Requirements: Previous experience in housing support or a related field. Excellent communication and interpersonal skills to engage effectively with clients and stakeholders. Knowledge of housing options, local resources, and relevant legislation. Empathy, resilience, and a non-judgmental approach to support vulnerable individuals. Hold a UK driving licence and have access to a car. Hold an enhanced DBS. Strong organisational skills and the ability to work independently and as part of a team. If you are committed to making a positive difference in people's lives and want to be part of a supportive and values-driven organisation, we would love to hear from you. Apply today and help empower people to live independently and reach their full potential. If you are ready to take on a rewarding role, we want to hear from you! Apply today or alternatively for more information please contact Emily Savage at BRC today!

Support Worker Part Time and Full Time Hours Available £13.50 - £15.00hr Temporary Contract Port Talbot BRC are currently recruiting for several rewarding support roles based in Port Talbot. These positions involve providing practical and emotional support to vulnerable individuals and families, helping them to build stability, safety, and independence. Key responsibilities include: Providing person centred practical and emotional support • Completing assessments, support plans and risk assessments • Supporting individuals with complex needs • Working within safe and supportive environments • Liaising with external agencies and partner services • Maintaining accurate records and outcome data • Promoting independence and positive outcomes Ideal applicants will have: Experience within support work, housing, health and social care or related settings • Strong communication and interpersonal skills • Ability to assess risk and make informed decisions • A compassionate and professional approach Requirements: • Enhanced DBS required • Full UK driving licence • Access to own vehicle This is more than a job. It is an opportunity to make a genuine difference to people at the most critical point in their lives. If you are driven by purpose and want to be part of something meaningful, we want to hear from you. If this is of interest, feel welcome to call Neelam or Emily Cardiff Office

Female Housing Assistant - Domestic Violence Service LOCATION: North Somerset HOURS: 30hrs per week (Mon Fri) SALARY: £14.67 per hour + £1.77 holiday pay or £18.96 umbrella DURATION: Temp perm START DATE: ASAP JOB PURPOSE: This post will work across accommodation-based services to oversee housing provision and tenancy-related support for individuals and families living in supported accommodation across North Somerset. The role will support residents with a range of support needs and help ensure accommodation is safe, well managed, and maintained to a high standard. MAIN OBJECTIVES: Deliver high standards of housing management across all properties Ensure accommodation complies with Health & Safety requirements Oversee property works, ensuring maintenance, repairs, and renewals are completed to a high standard and within budget Ensure void works and re-lets are planned and managed efficiently Promote resident empowerment, engagement, and involvement PRINCIPAL RESPONSIBILITIES: Housing Management Ensure residents are signed up using the agreed occupancy agreement and understand their rights and responsibilities Induct residents into the accommodation, including Health & Safety and fire procedures Collect rent and service charges from residents Ensure effective maintenance of properties through regular inspections, logging, recording, and reporting repairs Monitor and follow up maintenance works and check completed works against invoices Carry out minor maintenance tasks such as putting up pictures or curtains where required Ensure Health & Safety checks are completed across all properties Carry out welfare checks on a bi-annual basis for flats Organise timely turnaround of void properties to support occupancy targets Provide support to address issues relating to anti-social behaviour (ASB) where required Resident Support Visit properties regularly to engage with residents and encourage involvement in maintaining and improving accommodation standards Identify support needs and provide advice and information on accessing appropriate internal and external services, making referrals where appropriate KEY REQUIREMENTS: Driving is an essential requirement for this role. Experience: Experience of housing management and/or housing support is essential. The successful candidate must have a non-judgmental empathetic approach to their work. Experience working with vulnerable individuals, especially women and children, would be hugely beneficial. An enhanced DBS on the update service or issued within the last 12 months is highly desirable. Candidates without a DBS already in place will require a new application to be completed prior to commencing the role. To apply for this role, please send an up-to-date CV that details your relevant support experience or reach out to Nathan Jackson on (phone number removed)

Job Title: Group Leader - Quantity Surveying & Estimating Type: Temporary (6 months with potential up to 12 months) Location: Swansea Salary: Negotiable BRC are working closely with a local authority who are seeking an experienced and driven Group Leader - Quantity Surveying & Estimating to lead the delivery of commercial services across Housing and Public Buildings. Reporting to the Head of Service, you will manage all estimating and quantity surveying functions, ensuring high-quality service delivery aligned with operational and client requirements. You will play a key leadership role across major programmes including Education schemes and WHQS projects. Duties: Lead and manage Quantity Surveying and Estimating services Oversee budgets, business planning, and financial performance Act as Cost Centre Manager, controlling expenditure and income Deliver complex programmes on time and within budget Provide strategic advice to senior management on service improvement Manage and develop staff, identifying training and development needs Ensure compliance with Health & Safety legislation and council procedures Liaise with internal teams, external organisations, and stakeholders Support implementation of new technologies and innovation initiatives Prepare and present reports to committees and senior leadership Requirements: Professional qualification in a relevant discipline Significant experience in quantity surveying/estimating Proven senior management and leadership experience Strong financial and commercial awareness Excellent communication and stakeholder management skills Ability to lead teams and drive performance Strong analytical and problem-solving skills Knowledge of Health & Safety legislation Full UK driving licence (or ability to travel effectively) Commitment to equality, diversity, and inclusion Ability to adapt to change and work under pressure For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Adaptations Surveyor Type: Permanent Location: Swansea Salary: £39,880 per annum Hours: 35 hours a week BRC are working closely with a housing association that is based in Swansea. This role operates across Swansea, Rhondda Cynon Taf, Bridgend, Neath Port Talbot and Carmarthenshire. This role is vital in adapting a resident s home to improve their health and wellbeing, and promotes independence. Duties: To specify and produce schedule of works in readiness for tender. To tender works, manage contracts and contractors performance fro inception to completion. To carry out measured surveys and drawings of properties as part of the tender requirements. To organise and manage your own workload. To liase with other staff, contractors, suppliers and funders maintaininh good working relationships throughout. To provide any date regarding KPI performance, spend and resident satisfaction as required. To project manage any work programs from start to completion regularly updating residents and relevant colleagues of progress. To complete relevant service standards or technical scrutiny deocuments and manage the administration of these. To advise the Asset Survceyor or any regular faulure of specific components or areas of use where they may be unsauitable or inaffective. To regularly meet contractors and monitor and report on their performance and ensuring the PAG contractors panel is sutably organised and managed for the number and type of grant work undertaken. To ensure CDM requirements are met for the Association as client. To liase with colleagues regarding any asbestos reports required or where PAG equipment installed may be the subject of being service charged (hoists, stair lifts, etc) Have a general understanding of housing and property maintenance, repairs and defect recognition. To tender and project manage one-off schemes of work or other construction relatedcontracts. This may be one-off projects to single properties, larger works to schemes or groups of properties. Where reuqired to provide Health and Safety advice or support to colleagues and where relevant act as the Principal Designer / Clients Representative. To update and manage the Group s databases in relation to PAGS or asset management requirements as required. To liase with other members of the department to ensure the smooth running of the department. To deal with enquiries and correspondance relevant to this role and maintain effective administartive systems. Be aware of and comply with the Statutory and Legal obligations, the Groups corporate aims, values, policies and procedures, tenancy conditions and good practice. To isssue works up to the limits specified in the Groups financial regulations. To manage their own personal development needs and actively seek to keep up to date with any changes in building and maintenance laws etc. To provide assiatnce on aids and adaptations that assist the individual in making the most of their home and ensure they have it full enjoyment. This will include both physical aids such as grab rails and stair lifts, and technological ones such as automatic window openers and fall detectors. To ensure adaptations are suitable for both the resident and the property by working closely with Occupational Therapists, Trusted Assessors, Rent Officers, Maintenance Teams and Contractors. Requirements: Formal building qualifications or equivalent demonstratable knowledge/skills. Familiar with good building practice, surveying properties and preparing schedules of work, tendering and alaysing tenders. Familiar with CDM Building Regulations. Experience in drawing utilising AutoCAD and ability to produce priced schedules of works including dilapidation surveys. Sound numerical skills and to be able to work to a budget. Excellent IT skills and be able to produce reports. Able to maintain effective administration systems. Able to impartially investigate situations to inform decision making that is fair and non-discriminatory. Good communication skills both verbal and written. Proactive approach to problem solving with the ability to weigh up situations and act upon and make sound startegic decisions. Able to work as part of team and on own initiative, also be flexible both in approach and working arrnagements. Confident with excellent communication skills that demonstrate an ability to listen, mediate, negotiate and influence. Innovative and reception to change. Full driving license and access to a vehicle. Benefits: 30 days annual leave plus bank holidays and an additional 2 days leave at Christmas. Enhance family friendly leave, including paid dependancy leave. Defined contribution pension with included life assurance of 3 times your salary. Enhanced company sick pay. Extensive wellbeing offer. For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Housing Customer Services Advisors x 5 Immediate start - 6 week initial contract, probable extension Based in Plymouth 37 hours per week £14.18 per hour plus holiday pay Working for a prestigious Housing Association, you will be working in a busy contact centre, assisting the repairs team with re-booking appointments that have been missed or need to be rescheduled 1 role will be dealing with customer complaints, so experience in this field would be a distinct advantage You should have experience of working in a customer services background, ideally in an inbound or outbound contact centre environment, with good planning and customer services skills, strong administration skills and the desire to assist customers For further details, please apply via this site, or contact specialist recruiter, Mark Grove, on (phone number removed)

Job Title: Complaints Officer Type: Temporary Location: Bristol Salary: FTE salary of £30,015 Hours: Full Time BRC are working closely with a leading housing organisation to recruit a Customer Feedback Officer with a focus on Stage 2 complaints. This is a fantastic opportunity to join a customer-focused organisation committed to delivering high-quality housing services and continuous improvement. This role involves managing the end-to-end Stage 2 complaints process, ensuring all customer feedback is handled fairly, efficiently and in line with regulatory requirements. You will act as the key point of contact for customers, stakeholders and external bodies, ensuring a high standard of service and resolution. Duties: Manage and investigate Stage 2 complaints from receipt through to resolution Liaise with customers, providing updates and ensuring they feel heard and supported Work collaboratively with internal teams, contractors and stakeholders to resolve issues Handle enquiries from MPs, Councillors and the Housing Ombudsman Gather evidence and prepare detailed reports on complaint outcomes Identify trends, lessons learned and contribute to service improvements Ensure all cases are handled in line with policies, procedures and regulatory standards Maintain accurate records and ensure GDPR compliance Promote a culture of learning from customer feedback across the organisation Requirements: Experience in complaints handling, ideally within housing or a regulated environment Strong customer service background with experience managing complex cases Excellent communication and interpersonal skills Ability to manage sensitive situations with empathy and professionalism Strong organisational skills and ability to meet deadlines Experience working with data systems and maintaining accurate records Ability to work both independently and collaboratively For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Are you an experienced surveyor specialising in Damp & Mould? My client has an immediate opportunity for a Damp & Mould surveyor to join their Property Services Team in the Bristol area Responsibilities: Survey homes and communal spaces, working alongside customers and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works. Responsible for your own portfolio of projects, managing the day-to-day scoping of works, offering technical support. Take ownership of Damp and Mould cases, HSSRS cases as well as complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget. Survey and Identify building defects through, conducting the correct building pathology & testing. Complete detailed reports and specification writing, for example to support section 20 notices and Damp and Mould /disrepair claims. Project Managing to include preparation of plans, prebuild meeting construction phase oversight, maintaining value for money and budget control throughout the project. Support the repairs and empty homes delivery teams with technical knowledge. Requirements: Proven track record for delivering/managing multiple technical building projects. Good working knowledge of Health and safety regulations and good practices inclusive of Construction design management. Knowledge of HHSRS risks and relevant legislation/compliance. A working knowledge of Schedule of Rates. A Formal Building qualification such as a RICs accredited course, BSC, HNC or HND. Experience of working with asset management, leasehold, response repairs, empty homes, and programmed works. To apply, please forward a copy of your CV

Social Housing Complaints Officer Remote working 3 month contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You should have experience of dealing with Social Housing Complaints, or complaints in another Regulated environment such as Financial Services For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)