Client Services Director

Job Title: Client Services Director

Location: Essex, Feering CO5

Salary: £55,000 - £60,000 (DOE)

Shifts: 9:00am 5:30pm, Monday to Friday(three days in office)

(Occasional early starts, late finishes, and client travel may be required)

About the Role:

As Client Services Director, this role leads and develops the Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. The position works closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities.

This role plays a key part in driving team performance, nurturing talent, and ensuring clients receive a consistently outstanding experience.

Benefits:

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities:

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior-level client relationships and key accounts
• Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

Requirements:

• Proven experience in a senior client services or account leadership role within an agency environment
• Strong track record of managing and developing high-performing teams
• Experience managing key client relationships and multiple stakeholder groups
• Commercially minded with the ability to spot and convert new business opportunities
• Excellent communication, presentation, and relationship-building skills
• Highly organised with the ability to thrive in a fast-paced, deadline-driven environment