Administrator

MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administrator to join them on a permanent based in East London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

• Respond promptly to residents/clients' calls regarding repair works and effectively address queries.
• Resolve minor complaints at the first point of contact wherever possible.
• Maintain and action emails received through contract mailboxes.
• Diary management of appointments, including PDA usage for operatives
• Supervisors to be made aware when emergencies are passed to OOH
• Liaising with external parties to provide progress information.
• Utilise company systems to process orders and prepare invoices for clients.
• Respond to payment-related queries from subcontractors and clients in a timely and professional manner.
• Order equipment and materials necessary for operatives to complete assigned tasks.
• Maintain and log variation requests and monitor.
• Review supervisory and trade reports to determine required actions for repair resolution.
• Maintenance of contract registers and documents, including scaffold register
• Back up to other roles within the division, covering any absences to ensure versatility
• Adhere to company policies, procedures, initiatives and work instructions.

Skills/Experience required:

• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in coordinating and following up on work programmes.
• Some experience with high profile legal cases.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.