Head of Community Services

At Citizens Advice Dudley & Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience.

Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.

Head of Community Services
Permanent Contract: 37 hrs p/w (min 28 hrs) - £38,000 - £45,000 p/a FTE
This is a newly created role as part of our plans to grow and expand our community based services. Alongside our established contracted information, advice and guidance (IAG) services (including casework) with statutory funders, we are increasingly delivering community based IAG and health and wellbeing services to reach people earlier, differently, and at greater scale.

To start with, you'll lead some of our IAG and non-advice services, with scope to take on more as the organisation grows. We are seeking someone with the leadership and management capabilities to lead these services now, while also working with the CEO and Director of Services to identify and capitalise on new opportunities where we can make a real difference to the people and communities we serve.

• A values led leader who embodies Change, Connect, Compassionate, and Committed in everyday leadership and decision-making.
• Experienced in delivering high-quality community services.
• Experience of leading teams through change, growth, or evolving service models.
• Excellent interpersonal skills, with the ability to inspire and motivate at all levels.
• Calm and professional when handling sensitive issues, complex demands, and periods of change.
• Committed to continuous learning and creating a positive, inclusive environment where teams can thrive.

• Our work is guided by our 4Cs values: Connect Change Compassionate Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.

Visit: to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch. For any questions or to submit your CV and personal statement, please email:

Monday 9th March 2026 at 9am

We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.