Job Description
Customer Service Manager (Turkish Speaking) - London
Prestigious Residential Developer Luxury Development + Multi-Site Support Circa 60k Package (Basic + Car Allowance + Bonus)
An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites.
This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London's most prestigious residential developments.
The Role: As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.
Key Responsibilities:
- Manage customer relationships from legal completion through warranty period
- Conduct quality inspections and property de-snags using electronic systems
- Handle post-completion defects and coordinate with contractors for prompt resolution
- Attend customer handovers and demonstrate home features and appliances
- Provide Turkish language support to customers across all developments
- Maintain accurate records on CRM systems
- Identify defect trends and collaborate with project teams
- Monitor site and estate areas to maintain quality standards
What We're Looking For:
- Fluent Turkish speaker (written and verbal) - essential
- Customer-facing experience with proven exceptional service delivery
- Strong communication skills, both verbal and written
- Professional, well-presented, and well-groomed
- Empathetic with ability to deliver difficult news tactfully
- Team player with a positive, "can do" attitude
- Adaptable, personable, and strong relationship builder
- Problem-solving mindset with willingness to learn
- Comfortable using CRM and electronic defect management systems
What's Not Essential: Construction or property background - we welcome candidates from diverse sectors including hospitality, retail, aviation, or any customer service-focused industry. We value transferable skills and the right attitude.
What's On Offer:
- Competitive package circa 60k including car allowance and bonus
- Work on prestigious, high-end residential developments
- Opportunity to make a real impact in a newly created role
- Supportive team environment with training and development
This is an excellent opportunity for a customer-focused professional who takes pride in their presentation, enjoys building relationships, and wants to work with an elite residential developer.
