Tenancy Administrator

Belmont Recruitment are currently looking for a Tenancy Administrator to join Ashfield Council on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Supporting the Tenancy and Estates Team with a wide range of housing management activities

• Managing appointment systems for housing officers, including housing surgeries, estate inspections, new tenant visits, and tenancy reviews

• Administering requests for mutual exchanges, successions, tenancy assignments, and permissions

• Handling incoming and outgoing customer enquiries, encouraging feedback to improve services

• Providing reception cover, dealing with telephone and face-to-face enquiries, and offering housing advice

• Supporting housing officers during visits, including inspections, safe and well checks, and tenancy visits

• Processing requests for TV licences, keys/fobs, screening requests, and other service referrals

• Assisting with sheltered scheme reviews and refurbishment projects

• Providing cover for the Lifeline Service and supporting other council teams when required

• Collecting and preparing statistical data, performance information, and management reports

• Maintaining electronic filing and housing management systems, including scanning and data input

• Carrying out general administrative duties including correspondence, minute-taking, photocopying, and document preparation

Please apply with an up to date CV ASAP if this role would be of interest to you!