Associate Director

Job Title: Associate Director Property Management (exclusive)
Location: Prime Central London Knightsbridge, Chelsea, Mayfair
Office Location: Victoria, London - Hybrid 3-days in the office 2-days from home
Employment Type: Full Time, Permanent

About the Role

An established and prestigious property management firm is seeking an experienced Senior Property Manager to step into an Associate Director role. This position offers the opportunity to manage a small portfolio of luxury residential buildings while leading a high-performing team. The role also includes contributing to operational strategy and supporting the growth of the business.

Key Responsibilities Portfolio Management

• Oversee a small portfolio of 2 4 high-end residential buildings across Knightsbridge, Chelsea, and Mayfair.
• Ensure the delivery of exceptional property management services, prioritising attention to detail, service quality, and tenant satisfaction.
• Manage day-to-day operations including building maintenance, health and safety compliance, contractor coordination, and budget oversight.
• Develop and maintain strong relationships with landlords, tenants, and stakeholders to ensure long-term satisfaction.

Team Leadership

• Lead a team comprising 2 Senior Property Managers, 4 Property Managers, and 2 Assistant Property Managers.
• Provide mentoring, coaching, and professional development opportunities for team members.
• Monitor team performance and implement improvements where necessary.
• Ensure compliance with industry standards while fostering a culture of professionalism and excellence.

Business Development & Operations

• Collaborate with senior leadership to identify and pursue new business opportunities, including client pitches and proposals.
• Support the expansion of the property portfolio and strengthen client relationships.
• Assist with financial reporting, strategic planning, and the implementation of operational policies.
• Contribute to shaping the overall direction of the property management division in line with company objectives.

Client & Stakeholder Engagement

• Serve as a key point of contact for high-net-worth clients and stakeholders, ensuring expectations are consistently exceeded.
• Represent the business at client meetings, industry events, and networking opportunities.
• Liaise with contractors, suppliers, and third parties to maintain smooth operations across the portfolio.

Essential Skills & Experience

• Experience: 5 6+ years in property management, with a focus on prime central London residential properties. Experience managing luxury buildings is essential.
• Leadership: Proven experience leading and mentoring property management teams.
• Client Management: Demonstrated ability to deliver exceptional service to high-net-worth clients in a luxury, high-pressure environment.
• Qualifications: TPI or equivalent property management qualifications preferred.