Customer Service Agent

Customer Service Advisor

Preston

UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston.

This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships.

Working Hours & Shift Pattern

• Regular shifts: Wednesday-Sunday or Saturday-Wednesday
• Weekdays (office): 9:00 am - 5:00 pm
• Weekends: 8:30 am - 4:30 pm

Training:

• First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office
• After 2 months: 3 days in the office + weekend shifts from home
• Shadowing: First month of remote shifts will be shadowed by trained team member
• Month 4 onwards: 3 days office + 2 weekend shifts from home

Salary + benefits

• Salary: 25,000 per year
• Hybrid working available after successful onboarding
• Comprehensive induction, coaching, and personal development plan
• Regular team socials within a supportive, collaborative environment
• Clear progression opportunities - structured career path to senior roles within 12-36 months

Key Responsibilities

• Handle inbound and outbound customer calls
• Process bookings via phone, email, and online platforms
• You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound)
• Manage customer accounts and input data onto the bespoke online platform
• About You
• Excellent communication and listening skills with a strong customer-first approach
• Proactive, adaptable, and resilient, with strong attention to detail
• Confident with IT systems
• Positive, common-sense approach and ability to work well in a team environment

Why Apply?

This role offers the chance to gain valuable experience in international logistics and customer service.

To apply, please send your CV

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We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS.

Job Types: Full-time, Permanent

Work Location: In person