Business Systems Support Analyst

Coventry HQ. Salary range 28,000 to 32,000
Hybrid Office based Monday-Thursday, remote on Friday

You will play a key role in supporting and improving the company Product Information Management system platforms, ensuring they work seamlessly across the business, collaborating closely with the internal teams and external partners to understand requirements, identify opportunities for systems improvement, and provide practical solutions that inform management decisions.

This role is focused on driving business outcomes through insight, problem-solving, and collaboration, helping to shape how our systems and processes support the wider organisation. A flexible approach is essential, supporting a continuous improvement cycle across systems and workflows.

Key Responsibilities

• Supporting Systems & Business Solutions
• Collaboration & Stakeholder Support
• Knowledge Sharing & Training (systems training is provided)
• Improving ways of Working

Key Experiences & Skills required

• Strong Microsoft skills, especially Excel
• A proactive problem-solver who enjoys understanding business processes and finding practical solutions.
• Strong communication skills, able to engage effectively with colleagues at all levels and external partners.
• Confident in supporting business decisions through analysis and insight, without needing to be highly technical.
• Organised, adaptable, and capable of managing multiple requests and priorities.
• Familiarity in reporting and ticketing systems would be useful; however this can be trained for the right person.
• Cooperative relationship builder, keen to learn, share knowledge, and support colleagues.

How to Apply

Please apply with your CV and details of current remuneration, quoting reference 10277.