Confidential Opportunity Senior Voice & Network Engineer North Birmingham - Office & Field Based Growing MSP Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment £45,000-£50,000 p.a. + On-Call & Paid OT + Strong Package Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move. An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team. The Role This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across: Hosted voice and VoIP solutions Network design, connectivity and security Site surveys, installations and configuration SBCs and carrier integrations Complex fault finding and root-cause analysis Cyber Essentials assessments Technical pre-sales and solution design New technology and vendor evaluation Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity. Voice & Networking You'll need strong practical knowledge of; SIP RTP Codecs QoS NAT Routing Switching VLANs Firewalls Wi-Fi You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues. You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing support. Cyber Security A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body. Already qualified - Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus. Who Are We Looking For? You'll ideally have: 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment Strong networking knowledge across routing, switching, VLANs, firewalls and Wi-Fi Hands-on hosted voice/VoIP experience Strong understanding of SIP, RTP, codecs, QoS and NAT Site survey and installation experience A full UK driving licence Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD-WAN/SASE or pre-sales would be advantageous. Can manage their own workload and see issues through. Can talk technical with engineers and explain the same issue clearly to clients. This isn't a fully remote, desk-only engineering role. You'll be based in the office with national client travel, giving you genuine variety in your week. Interested? If you're an experienced Voice & Network Engineer who wants to broaden your technical skillset and become a genuine specialist across voice, networking and cyber security, I'd like to hear from you. To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10548.
Oct 08, 2026
Full time
Confidential Opportunity Senior Voice & Network Engineer North Birmingham - Office & Field Based Growing MSP Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment £45,000-£50,000 p.a. + On-Call & Paid OT + Strong Package Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move. An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team. The Role This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across: Hosted voice and VoIP solutions Network design, connectivity and security Site surveys, installations and configuration SBCs and carrier integrations Complex fault finding and root-cause analysis Cyber Essentials assessments Technical pre-sales and solution design New technology and vendor evaluation Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity. Voice & Networking You'll need strong practical knowledge of; SIP RTP Codecs QoS NAT Routing Switching VLANs Firewalls Wi-Fi You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues. You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing support. Cyber Security A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body. Already qualified - Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus. Who Are We Looking For? You'll ideally have: 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment Strong networking knowledge across routing, switching, VLANs, firewalls and Wi-Fi Hands-on hosted voice/VoIP experience Strong understanding of SIP, RTP, codecs, QoS and NAT Site survey and installation experience A full UK driving licence Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD-WAN/SASE or pre-sales would be advantageous. Can manage their own workload and see issues through. Can talk technical with engineers and explain the same issue clearly to clients. This isn't a fully remote, desk-only engineering role. You'll be based in the office with national client travel, giving you genuine variety in your week. Interested? If you're an experienced Voice & Network Engineer who wants to broaden your technical skillset and become a genuine specialist across voice, networking and cyber security, I'd like to hear from you. To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10548.
Confidential Opportunity Service Delivery Manager North Birmingham Leading Service Delivery Within a Growing IT / Cloud Services MSP environment £45,000 - £55,000 + up to 10% bonus + Strong Package Office-based Growing MSP Are you an experienced Service Desk Manager / Service Delivery Manager who knows that great IT service is about more than closing tickets? This could be the opportunity you've been looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things are done, develop the team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people, and the remainder working directly with clients and internal stakeholders. You'll own the service desk from end to end including: Service performance, SLAs, capacity and ticket prioritisation Major incidents and escalations Customer satisfaction and retention Team performance, development and resource planning Service KPIs including CSAT, NPS, FCR and resolution times Monthly service reporting and client QBR data Carrier and third-party service relationships Continuous improvement and root-cause analysis Service desk processes, automation and workflows RMM and PSA tools and their ongoing development You'll also play a key role in shaping the future structure and growth of the service team, including recruitment, onboarding and developing the next generation of customer support professionals and engineers. The Business This is a genuine MSP environment, so you'll need to understand the technology your team is supporting. You'll have working knowledge across areas such as: Managed IT, VoIP, Networking, Connectivity, Cyber Security, Cloud You don't need to be the person fixing the technical issue yourself but you do need to know enough to challenge, support and guide your engineers-and recognise when something isn't being handled correctly. You'll also take ownership of the organisation's HaloPSA environment, including workflows, SLAs, automation, dashboards, reporting and data integrity. Who are we looking for? We're looking for an established Service Desk Manager, Service Delivery Manager or similar MSP leader who can demonstrate: 3+ years' experience running a service desk within an MSP environment Direct line management experience across service desk agents and technical engineers Hands-on experience administering/configuring a PSA system - ideally HaloPSA or similar Strong understanding of managed IT, networking, connectivity, VoIP and cyber security A proven track record of improving service performance, with the numbers to demonstrate your impact The confidence to deal directly with senior client stakeholders and frustrated customers Strong people leadership, coaching and performance management skills A genuine appetite for continuous improvement rather than simply maintaining the status quo ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous. We're looking for someone who leads from the front, uses data to make decisions and develops people rather than simply manages them and perhaps most importantly, someone who understands that excellent service is ultimately measured by how the customer feels-not simply by whether a process was followed. This is a business with big ambitions, backed by significant growth within the wider managed services market. You'll have the opportunity to make your mark rather than becoming another layer within a large corporate structure. Interested? If you're currently leading a service desk within an MSP and feel you're ready for a role where you can genuinely own the service operation and shape what comes next, I'd like to hear from you. Even if you're not actively looking, if you're an experienced MSP Service Delivery professional who wants more responsibility, more influence and the opportunity to make a real difference, this is worth a conversation. How to apply To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10547.
Oct 08, 2026
Full time
Confidential Opportunity Service Delivery Manager North Birmingham Leading Service Delivery Within a Growing IT / Cloud Services MSP environment £45,000 - £55,000 + up to 10% bonus + Strong Package Office-based Growing MSP Are you an experienced Service Desk Manager / Service Delivery Manager who knows that great IT service is about more than closing tickets? This could be the opportunity you've been looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things are done, develop the team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people, and the remainder working directly with clients and internal stakeholders. You'll own the service desk from end to end including: Service performance, SLAs, capacity and ticket prioritisation Major incidents and escalations Customer satisfaction and retention Team performance, development and resource planning Service KPIs including CSAT, NPS, FCR and resolution times Monthly service reporting and client QBR data Carrier and third-party service relationships Continuous improvement and root-cause analysis Service desk processes, automation and workflows RMM and PSA tools and their ongoing development You'll also play a key role in shaping the future structure and growth of the service team, including recruitment, onboarding and developing the next generation of customer support professionals and engineers. The Business This is a genuine MSP environment, so you'll need to understand the technology your team is supporting. You'll have working knowledge across areas such as: Managed IT, VoIP, Networking, Connectivity, Cyber Security, Cloud You don't need to be the person fixing the technical issue yourself but you do need to know enough to challenge, support and guide your engineers-and recognise when something isn't being handled correctly. You'll also take ownership of the organisation's HaloPSA environment, including workflows, SLAs, automation, dashboards, reporting and data integrity. Who are we looking for? We're looking for an established Service Desk Manager, Service Delivery Manager or similar MSP leader who can demonstrate: 3+ years' experience running a service desk within an MSP environment Direct line management experience across service desk agents and technical engineers Hands-on experience administering/configuring a PSA system - ideally HaloPSA or similar Strong understanding of managed IT, networking, connectivity, VoIP and cyber security A proven track record of improving service performance, with the numbers to demonstrate your impact The confidence to deal directly with senior client stakeholders and frustrated customers Strong people leadership, coaching and performance management skills A genuine appetite for continuous improvement rather than simply maintaining the status quo ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous. We're looking for someone who leads from the front, uses data to make decisions and develops people rather than simply manages them and perhaps most importantly, someone who understands that excellent service is ultimately measured by how the customer feels-not simply by whether a process was followed. This is a business with big ambitions, backed by significant growth within the wider managed services market. You'll have the opportunity to make your mark rather than becoming another layer within a large corporate structure. Interested? If you're currently leading a service desk within an MSP and feel you're ready for a role where you can genuinely own the service operation and shape what comes next, I'd like to hear from you. Even if you're not actively looking, if you're an experienced MSP Service Delivery professional who wants more responsibility, more influence and the opportunity to make a real difference, this is worth a conversation. How to apply To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10547.
Engineering & Manufacturing c. £900 - £1,250 per day Birmingham Are you an experienced manufacturing leader looking for a high-impact fractional leadership opportunity? We are partnering with a well-established engineering and manufacturing business that is seeking a Fractional Operations Director to help drive operational excellence, improve business performance and support its next phase of growth. This is an ideal opportunity for an experienced Operations Director, Manufacturing Director, Plant Director or General Manager who enjoys helping ambitious businesses achieve their full potential. What You'll Be Doing Driving manufacturing and operational performance Leading continuous improvement initiatives Enhancing production planning and delivery performance Supporting supply chain optimisation Coaching and developing operational leadership teams Providing strategic input to support future growth What We're Looking For Significant manufacturing leadership experience Proven success improving operational performance Lean Manufacturing / Continuous Improvement expertise Strong commercial and strategic capability Hands-on leadership style with excellent stakeholder management skills Experience within engineering, industrial manufacturing, OEM or technical product environments The Opportunity Fractional appointment - approximately 2 days per week Long-term strategic impact Collaborative leadership team High-quality engineering manufacturing environment Attractive day-rate package So, if you're seeking a portfolio opportunity where you can genuinely influence business performance and create lasting value, we'd love to hear from you. Please apply with your full CV quoting reference 10552.
Oct 06, 2026
Full time
Engineering & Manufacturing c. £900 - £1,250 per day Birmingham Are you an experienced manufacturing leader looking for a high-impact fractional leadership opportunity? We are partnering with a well-established engineering and manufacturing business that is seeking a Fractional Operations Director to help drive operational excellence, improve business performance and support its next phase of growth. This is an ideal opportunity for an experienced Operations Director, Manufacturing Director, Plant Director or General Manager who enjoys helping ambitious businesses achieve their full potential. What You'll Be Doing Driving manufacturing and operational performance Leading continuous improvement initiatives Enhancing production planning and delivery performance Supporting supply chain optimisation Coaching and developing operational leadership teams Providing strategic input to support future growth What We're Looking For Significant manufacturing leadership experience Proven success improving operational performance Lean Manufacturing / Continuous Improvement expertise Strong commercial and strategic capability Hands-on leadership style with excellent stakeholder management skills Experience within engineering, industrial manufacturing, OEM or technical product environments The Opportunity Fractional appointment - approximately 2 days per week Long-term strategic impact Collaborative leadership team High-quality engineering manufacturing environment Attractive day-rate package So, if you're seeking a portfolio opportunity where you can genuinely influence business performance and create lasting value, we'd love to hear from you. Please apply with your full CV quoting reference 10552.
CNC / Machining leadership in an advanced manufacturing and engineering environment Gloucestershire Permanent c.£49,000 + Package Double Days A key leadership role within a high-specification manufacturing environment A well-established and technically advanced manufacturing business is looking to appoint an experienced Machine Shop Supervisor to lead its machining operation and play a key role in driving performance across Safety, Quality, Delivery, Cost and People. This is an excellent opportunity for an experienced Production Supervisor, Machine Shop Supervisor or CNC manufacturing leader who enjoys being close to the operation, developing people and making a tangible difference to production performance. The successful candidate will lead a team of skilled Operators, Setter Operators and Team Leaders, working closely with Production Planning, Process Engineering and Quality Engineering to continually improve operational performance. The Role Reporting to the Operations Manager, you will take ownership of the day-to-day performance of your production area, ensuring the team delivers against agreed targets while maintaining the highest standards of safety, quality and efficiency. You will be responsible for: Leading, motivating and developing a skilled production team Driving Safety, Quality, Delivery, Cost and People performance and associated KPIs Monitoring production output, efficiency and departmental performance Identifying problems and driving effective root-cause and problem-solving activity Working closely with Engineering, Quality and Planning to improve production performance Identifying and implementing opportunities to optimise machining processes Ensuring effective use of the IFS ERP system and maintaining accurate production data Supporting employee performance, development and management processes Maintaining high standards of housekeeping, H&S and operational discipline Supporting internal and external audits, HSE investigations and risk assessments Contributing to continuous improvement and Lean manufacturing initiatives About You We are looking for an experienced manufacturing supervisor who can combine strong people leadership with sound technical understanding. You are likely to have: Significant supervisory experience within a complex manufacturing or engineering environment Strong knowledge of CNC milling and turning, with an understanding of manual machining, saws, sanders and basic assembly The ability to interpret engineering drawings, including GD&T Experience managing production outputs, KPIs and performance improvement Experience using an ERP system, ideally IFS An understanding of Lean Manufacturing and structured problem-solving techniques A practical, hands-on approach to leadership and operational improvement The confidence to challenge performance and drive accountability while developing your team Above all, you'll be a dependable and visible leader who enjoys being on the shop floor, solving problems and getting the best from people. What's on Offer? Salary circa £49,000, depending on experience Double Days shift pattern 1-week rotation between early and late shifts Permanent position Opportunity to join a technically sophisticated and established manufacturing operation Significant scope to influence production performance and develop a skilled team Early shift: Monday-Thursday 6:00am-2:00pm Friday 6:00am-11:30am Late shift: Monday-Thursday 2:00pm-10:00pm Friday 11:30am-5:00pm How to apply To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10544. Desired Skills and Experience CNC, Machining, Supervisor, Production, Manufacturing, Leadership, Engineering
Sep 30, 2026
Full time
CNC / Machining leadership in an advanced manufacturing and engineering environment Gloucestershire Permanent c.£49,000 + Package Double Days A key leadership role within a high-specification manufacturing environment A well-established and technically advanced manufacturing business is looking to appoint an experienced Machine Shop Supervisor to lead its machining operation and play a key role in driving performance across Safety, Quality, Delivery, Cost and People. This is an excellent opportunity for an experienced Production Supervisor, Machine Shop Supervisor or CNC manufacturing leader who enjoys being close to the operation, developing people and making a tangible difference to production performance. The successful candidate will lead a team of skilled Operators, Setter Operators and Team Leaders, working closely with Production Planning, Process Engineering and Quality Engineering to continually improve operational performance. The Role Reporting to the Operations Manager, you will take ownership of the day-to-day performance of your production area, ensuring the team delivers against agreed targets while maintaining the highest standards of safety, quality and efficiency. You will be responsible for: Leading, motivating and developing a skilled production team Driving Safety, Quality, Delivery, Cost and People performance and associated KPIs Monitoring production output, efficiency and departmental performance Identifying problems and driving effective root-cause and problem-solving activity Working closely with Engineering, Quality and Planning to improve production performance Identifying and implementing opportunities to optimise machining processes Ensuring effective use of the IFS ERP system and maintaining accurate production data Supporting employee performance, development and management processes Maintaining high standards of housekeeping, H&S and operational discipline Supporting internal and external audits, HSE investigations and risk assessments Contributing to continuous improvement and Lean manufacturing initiatives About You We are looking for an experienced manufacturing supervisor who can combine strong people leadership with sound technical understanding. You are likely to have: Significant supervisory experience within a complex manufacturing or engineering environment Strong knowledge of CNC milling and turning, with an understanding of manual machining, saws, sanders and basic assembly The ability to interpret engineering drawings, including GD&T Experience managing production outputs, KPIs and performance improvement Experience using an ERP system, ideally IFS An understanding of Lean Manufacturing and structured problem-solving techniques A practical, hands-on approach to leadership and operational improvement The confidence to challenge performance and drive accountability while developing your team Above all, you'll be a dependable and visible leader who enjoys being on the shop floor, solving problems and getting the best from people. What's on Offer? Salary circa £49,000, depending on experience Double Days shift pattern 1-week rotation between early and late shifts Permanent position Opportunity to join a technically sophisticated and established manufacturing operation Significant scope to influence production performance and develop a skilled team Early shift: Monday-Thursday 6:00am-2:00pm Friday 6:00am-11:30am Late shift: Monday-Thursday 2:00pm-10:00pm Friday 11:30am-5:00pm How to apply To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10544. Desired Skills and Experience CNC, Machining, Supervisor, Production, Manufacturing, Leadership, Engineering
Senior Consultant - Procurement Value Creation London, Permanent (Hybrid) 70- 75,000 plus excellent career progression This is an exciting opportunity for a career minded Consultant, to join a major European wide Procurement Consulting practice. In this role, you will play a key role in delivering procurement excellence, and cost focused value creation projects for private equity and industry clients across a wide range of industry sectors. The role is hybrid and based out of their London offices, with regular regional travel, supporting European wide projects working with colleagues across multi-country, multi-site teams and client locations, across both direct & indirect category workstreams. This is an environment where you can grow and take your consulting skillset to a higher level, gaining greater client exposure to support your future career development. In this role, you will deliver procurement cost improvement and transformation initiatives, leading project workstreams across a range of global spend categories, analysing complex data challenges to develop robust insights and client solution focused outcomes. Your Profile & Experience Proven procurement consulting experience in a reputable consultancy Career minded and ambition to grow in this expanding consulting practice Graduate and/or MCIPS qualified Hands-on delivery mindset Strong analytical and commercial skills Robust Project management capabilities Excellent communication and influencing skills Strong systems, MS Office, Excel, PowerPoint experience Competitive salary with additional performance-related bonus, clear career progression and excellent benefits package in addition to regular European company events, training and business retreats. Please apply, attaching your full CV quoting reference 10482.
Sep 28, 2026
Full time
Senior Consultant - Procurement Value Creation London, Permanent (Hybrid) 70- 75,000 plus excellent career progression This is an exciting opportunity for a career minded Consultant, to join a major European wide Procurement Consulting practice. In this role, you will play a key role in delivering procurement excellence, and cost focused value creation projects for private equity and industry clients across a wide range of industry sectors. The role is hybrid and based out of their London offices, with regular regional travel, supporting European wide projects working with colleagues across multi-country, multi-site teams and client locations, across both direct & indirect category workstreams. This is an environment where you can grow and take your consulting skillset to a higher level, gaining greater client exposure to support your future career development. In this role, you will deliver procurement cost improvement and transformation initiatives, leading project workstreams across a range of global spend categories, analysing complex data challenges to develop robust insights and client solution focused outcomes. Your Profile & Experience Proven procurement consulting experience in a reputable consultancy Career minded and ambition to grow in this expanding consulting practice Graduate and/or MCIPS qualified Hands-on delivery mindset Strong analytical and commercial skills Robust Project management capabilities Excellent communication and influencing skills Strong systems, MS Office, Excel, PowerPoint experience Competitive salary with additional performance-related bonus, clear career progression and excellent benefits package in addition to regular European company events, training and business retreats. Please apply, attaching your full CV quoting reference 10482.
