Workforce Officer (ESR and A4C)

A new opportunity for a permanent contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!

Main duties of the job

As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.

Your responsibilities will include:

• Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.
• Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.
• Enhancing the customer service experience for managers and staff.
• Liaising daily with internal and external stakeholders.
• Ensuring compliance with relevant policies, procedures, and employment legislation.

What We're Looking For you don't need to be an HR expert we're looking for someone with:

• A willingness to learn
• Great attention to detail
• Superb organisational and time management skills
• The ability to adapt to a changing workload

About us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Job responsibilities

Please note - this vacancy may close early once a suitable amount of applications are received. Previous applicants need not apply. All jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions.

Person Specification Skills and Knowledge

• Knowledge of ESR processes, terms and conditions and HR systems acquired through training and experience to NVQ3 equivalent level; or equivalent experience

Experience

• Experience of working in a busy office environment including experience of providing day to day advice and guidance on people management issues
• Excellent customer service experience including handling queries, complaints and sensitive information
• Experience of team working and being able to manage workload and work flexibly to achieve deadlines and objectives
• Experience of using Microsoft Office

Education and Qualifications

• NVQ3; or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.