Band 3 Medical Secretary

Join Our NHS Administration Team
Location: Ards Hospital
Hours: Full-time / Monday to Friday 9am until 5pm
Salary: 12.75 per hour

Are you highly organised, proactive, and passionate about supporting patient care behind the scenes? Our team is looking for an enthusiastic Administrative Officer to help us deliver exceptional service across our clinical teams.

About the Role
As a key member of our admin team, you'll play a vital role in keeping our systems and services running smoothly. Working closely with clinicians and colleagues, you'll help manage patient information, appointments, correspondence, and essential administrative processes that ensure patients receive high-quality care efficiently and safely.

Key Responsibilities

• Manage phone calls and enquiries, providing a friendly first point of contact.
• Process new patient referrals and maintain up-to-date Encompass work queues (waiting lists, DNAs, reviews).
• Support the preparation and formatting of correspondence through Encompass or MedSpeech, and send electronic messages as required.
• Maintain consultant and team caseloads and update patient information systems.
• Produce reports and statistics for audits and management review.
• Coordinate clinical diaries, clinic bookings, cancellations, and outcomes.
• Book interpreters, manage stock using eProcurement, and handle mail and medical record requests.
• Provide administrative cover at reception and support colleagues during annual leave or sickness absence.
• Attend team meetings, contribute to continuous service improvement, and uphold NHS values in all interactions.

Systems You'll Use
Encompass, MedSpeech, Maxims (read-only), eProcurement, Microsoft Teams, Outlook, Word, Excel, and other NHS shared systems including SOSCare, ECR, and SharePoint.

Additional Responsibilities
You may occasionally minute meetings, coordinate patient transport, assist with Mental Health Officer (MHO) forms, and support data cleansing and archiving projects.

About You
You're organised, detail-oriented, and confident using IT systems. You enjoy working in a team environment and balancing multiple priorities. Experience in healthcare administration or knowledge of NHS systems would be an advantage, but training will be provided.

Join us and play your part in supporting patient care, every day.

Please send cv or hit the Apply button!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.