Civil Enforcement Officer - Buses

We are looking for a highly motivated and proactive Civil Enforcement Officer - Buses to join the team at the local Council. Civil Enforcement Officers ensure adherence to parking regulations for both On-Street and Off-Street parking, helping to maintain safe traffic flow by patrolling streets and issuing Penalty Charge Notices (PCNs) for violations. This is a unique and innovative role involving regular patrols across designated areas within the district, including monitoring Loop Bus routes and working closely with partner organisations.

Enforce parking regulations in line with the Traffic Management Act 2004 and local parking orders. Monitor Loop Bus routes to identify problem areas and attend weekly meetings with Stagecoach. ️ Assess situations and issue Penalty Charge Notices (PCNs) for illegal parking. Collect and record evidence to support enforcement actions. Carry out daily checks of pay and display machines and report faults as required. ️ Conduct weekly inspections of Council car parks and submit inspection reports. Provide high-quality customer service and assist the public with Council-related enquiries. Work collaboratively with enforcement teams, CCTV operators and police to share intelligence. Manage reports of abandoned vehicles from identification through to removal. Report environmental and highway issues such as potholes, faulty streetlights and cleanliness concerns. Support the training and mentoring of new officers when required.

• Enforce parking regulations in line with the Traffic Management Act 2004 and local parking orders.
• Monitor Loop Bus routes to identify problem areas and attend weekly meetings with Stagecoach.
• Assess situations and issue Penalty Charge Notices (PCNs) for illegal parking.
• Collect and record evidence to support enforcement actions.
• Carry out daily checks of pay and display machines and report faults as required.
• Conduct weekly inspections of Council car parks and submit inspection reports.
• Provide high-quality customer service and assist the public with Council-related enquiries.
• Work collaboratively with enforcement teams, CCTV operators and police to share intelligence.
• Manage reports of abandoned vehicles from identification through to removal.
• Report environmental and highway issues such as potholes, faulty streetlights and cleanliness concerns.
• Support the training and mentoring of new officers when required.

• Knowledge
• Basic understanding of the Highway Code and the Traffic Management Act 2004.
• Good knowledge of the Thanet area.
• Skills
• Basic computer literacy.
• Excellent communication and customer service skills.
• Experience
• Previous enforcement or compliance-related work is desirable.
• Ability to work flexibly, including shifts and rota patterns.
• Experience in conflict management or dealing with challenging situations is an advantage.
• Qualifications

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