Job Description
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We're currently seeking an experienced professional to join our team in the role of Pensions Administrator Manager.
This is a new role due to expansion, where you'll manage a small team who are the first port of call for all clients coming into Wealth Retirement Services. You'll be on the front line receiving phone calls and managing all emails into the central team, as well as providing support and oversight to outsourced activity - a varied role, where no day is the same. It provides a great opportunity to build relationships and network with other areas of the Bank and build on a career within pensions and / or Management.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you'll:
Responsibilities- Take internal and external phone calls and manage the department's mailbox, responding to general queries or redirecting to technical teams
- Support outsourced activity by providing oversight and auditing
- Manage and coach a small team; ensuring you lead by example
- Process transfers by completing and issuing the appropriate paperwork and updating core system. Chasing transfers on a regular basis and maintaining an audit trail
- Ensure all client documents are uploaded to the internal database
- Hold responsibility for indexing scanned post and distribution into the correct team using the internal workflow system
- Point of contact for requesting information from the technical teams
To be successful in this role you should meet the following requirements:
Qualifications- Demonstrable experience within pensions with CII FA2 in Pension Administration (or be willing to obtain the qualification). SIPP / SSAS would be an added advantage
- Experience of coaching, managing and motivating a small team
- Excellent administrative skills with strong attention to detail
- A client focused professional who wants to provide excellent customer care
- Excellent communication skills verbal and written, with experience in dealing with telephone enquiries
- Computer literate to advanced level (Excel, Word, PowerPoint, etc)
- Ability to work on their own initiative as well as being able to identify when it is necessary to escalate
- Excellent time management, organisational and self-motivating attributes
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have an need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
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