HSBC

Head of Regulatory Compliance, CIB Advisory and Policy Advisory Location: GG, GY1 3NF Brand: HSBC Area of Interest: Role Workstyle: Hybrid Worker Date: 11 Aug 2026 If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Regulatory Compliance, CIB Advisory & Policy Advisory The Risk and Compliance function is a second line of defence (2LOD) function, responsible for reviewing and challenging the activities of the Group's businesses to ensure that they effectively manage as "Risk Owners" the risks inherent in or arising from the conduct of their activities and for which they are responsible. The Second LOD consists of 'Risk Stewards' who are independent of the commercial risk taking activities undertaken by the businesses. The Risk and Compliance function is a Risk Steward for a number of non financial risks in accordance with HSBC Group's risk management framework. The Head of Regulatory Compliance for HSBC Bank plc Guernsey Branch (HSBC.G) is an exciting Senior Management role responsible for ensuring HSBC's operations in Guernsey are effective in identifying, managing and mitigating Regulatory Compliance risks. The role provides appropriate oversight, credible challenge and advice to senior stakeholders to support adherence to applicable local regulatory requirements and HSBC standards. Alongside the Guernsey Branch accountabilities, this position also carries CIB (Commercial and Institutional Banking) Regulatory Compliance & Policy Advisory responsibilities, supporting CIB line management across CIIOM. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non contributory pension scheme with a generous employer contribution. In this role you will: Articulate the Regulatory Compliance risks for HSBC Guernsey Branch (HSBC.G) and support senior management to ensure that all business is conducted in accordance with applicable legislation, regulatory obligations, codes of practice, compliant with HSBC principles, policies and procedures Provide regulatory advice to the CIB business to ensure clear understanding of compliance risk exposure with respect to clients, transactions and products Be responsible for second line governance of Regulatory Compliance risk exposures, providing SME analysis, reporting governance to CIIOM senior management that is independent of the first line of defence, maintaining an objective assessment of risk exposure Partner with the Head of Regulatory Compliance, CIIOM and relevant key stakeholders across CIIOM, and other colleagues on all material compliance related matters Lead, support and manage the HSBC.G and CIIOM CIB Regulatory Compliance teams, establishing clear guiding principles and delivering operational objectives, with a strong focus on developing team capability through coaching, structured development plans, and succession/talent management. Influence regulatory activity in a proactive and innovative approach to risk management, supporting internal business stakeholders and governance to ensure the overall environment in which entities operate is fully compliant Fostering excellent relationships with local regulatory authorities and external professional bodies, and act as one of the primary regulatory contacts in Guernsey. Supporting effective compliance with HSBC Policy implementation and working with compliance risk stewards to oversee gap analysis and successful implementation Supporting the oversight and development of CIIOM's approach to Conduct Risk, working with risk stewards to increase awareness of Conduct Risk and embed the HSBC approach to Conduct Risk management To be successful in this role you should meet the following requirements: Robust level of Compliance and financial services knowledge and experience, including knowledge and practical experience of CIIOM regulatory environment Proven people management experience, with the ability to motivate and develop personnel in a complex, challenging and constantly evolving environment, and demonstrable experience leading and managing a Regulatory Compliance function Ability and drive to elevate standards and enhance regulatory compliance culture across the businesses Experience of effectively managing relationships with regulatory authorities and external auditors Strong interpersonal skills, including confidence and ability to interact and negotiate with executive management; as well as good oral and written communication skills Being solution focused and commercially aware Proven analytical and reporting skills, together with the ability to support decision making Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via

HSBC is seeking a seasoned Head of Regulatory Compliance for the Guernsey Branch (HSBC.G) to lead CIB Advisory and Policy Advisory. The role ensures regulatory risk is identified, mitigated and governance is maintained across CIIOM, with strategic oversight of regional compliance activities. The position emphasizes a proactive risk culture, collaboration with regulators, and development of teams through coaching and talent management. Hybrid work with strong stakeholder engagement.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of FX Options Electronic Trading Quant & Product Owner (Associate Director). This role sits within Markets, as part of the FX Options Trading Desk, working closely with colleagues across Quantitative Research and Technology to design, prototype, and deliver electronic trading capabilities for FX Options. The role is based in London. The purpose of the role is to own the roadmap and delivery of FX Options electronic trading tooling, including electronic pricing, volatility surface marking, exchange-listed FX options execution, and backtesting infrastructure. This is a hands-on position requiring strong stakeholder leadership and the ability to stay close to the code-prototyping solutions and validating them against live market behaviour. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will be responsible for: Own the product roadmap for FX Options electronic trading tooling, balancing trader demand, P&L impact, technical feasibility, and strategic direction, and acting as the key point of accountability for the desk Define and deliver electronic pricing and execution capabilities across volatility surface construction and automated marking, streaming/RFQ pricing for vanilla and exotics, and exchange-listed FX options execution (e.g., CME) Prototype and validate models and decision logic (primarily in Python) to de-risk delivery, resolve ambiguous requirements with data, and partner with core Quant on model development and validation Build backtesting and analytics capability to assess strategy performance and support evidence-based enhancement prioritisation Lead end-to-end delivery and operational ownership, including requirements, testing/UAT, rollout, post-release support, issue investigation, and contributing to controls/monitoring and broader e-trading architecture Identify and implement AI/ML-driven workflow improvements that enhance trader experience and deliver measurable business outcomes To be successful in this role you should have: To be successful in this role you should have: Demonstrable experience in FX (or closely related Rates / Equity Derivatives) electronic trading in a Quant, Strat, Quant Developer, or Quant/Product Owner capacity Strong mathematical background and the ability to translate trading problems into well-specified quantitative and engineering work Strong understanding of FX Options pricing, including volatility surface representations, Greeks and second-order risks, practical vol marking, and risk management for an exotic options book Strong coding ability in Python and/or C++, sufficient to prototype pricing logic, analyse trading data, and read/review production code Demonstrated experience building or owning electronic pricing / auto-quoting systems, including controls and operational readiness Proven track record of delivering production changes end-to-end, including handling edge cases, post-release support, and working constructively through trader feedback and challenge Strong stakeholder management skills with the ability to build trusted relationships across Trading, Quant and Technology teams Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Telephone:

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. Salary As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). Benefits free parking 'lunch on us' scheme subsided on-site nursery 25 days' paid holiday (+ bank holidays) employee discounts pension/healthcare schemes We also provide hybrid working which gives you the best of both worlds. Essential Skills Active listening: listen carefully, retain key details, and accurately understand our customers' concerns. Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions. Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships. Empathy and support: understand the customer's perspective and tailor your approach accordingly to support. Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload. Accountability: resolve customer queries in-line with policy and guideline. Following Process: follow procedures or making appropriate escalations where necessary. Digital Fluency: have confidence and a good capability with technology. Training Programme We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you'll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. Commitment You must also be able to commit to the role for a minimum of 12 months. Eligibility Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. Application Process Our application process consists of: 1. Online Contact Centre Skills Assessment 2. A telephone-based Recruiter Interview 3. Final face-to-face interview with the business and an online Values Based Assessment Contact Centre Hours and Patterns Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. You'll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining. Hybrid Working Environment We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS. Diversity and Inclusion Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Recruitment Helpdesk If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:

HSBC is seeking a Customer Service Advisor in the UK. The role offers a 35-hour week with a starting salary of £25,000 and two £750 increments in the first year. Training lasts 15 weeks, conducted in-office with face-to-face support, and there is a 12-month commitment to the role. The job includes a hybrid working pattern and a progression path after probation. Applicants must be UK residents 18+, with no sponsorship offered.

Senior Product Manager, Client AI Solutions Location: London, GB, E14 5HQ As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Own one or more AI product domains within Client Connectivity (e.g., AI-assisted onboarding, intelligent servicing, developer experience, proactive insights/alerts) Translate the Head of Client AI Solutions' multi-year strategy into an executable product roadmap with clear milestones, dependencies, and measurable outcomes Identify and prioritise high-value use cases where AI improves usability, integration, performance, and client outcomes across channels (APIs, portals, host-to-host) Reimagine end-to-end client journeys using AI to reduce manual touchpoints and improve time-to-value Drive self-service and digital adoption through intelligent, personalised experiences and improved discoverability of connectivity capabilities. Lead cross-functional squads (Product, Engineering, Data/AI, UX, Architecture, Operations) to deliver scalable AI capabilities and reusable components Work closely with Technology teams to ensure solutions are production-grade (performance, resilience, monitoring, model lifecycle management) To be successful in this role you should meet the following requirements: Substantial product management experience delivering digital products/platform capabilities in Corporate & Institutional Banking (or closely related B2B financial services), with evidence of measurable outcomes Strong understanding of AI technologies (machine learning and generative AI) and how to apply them safely in enterprise environments Strong knowledge of API ecosystems, developer experience, and platform-based operating models Proven ability to lead cross-functional delivery across regions and disciplines (Product, Engineering, Data/AI, UX, Operations, Risk/Compliance). Excellent communication, analytical and stakeholder management skills; able to translate complex technology into client-centric value Change agent mindset with experience delivering large-scale transformation programmes Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills. Detail orientated. Client centric, collaborative mindset with the ability to translate complex technology into client centric solutions Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .

HSBC is seeking an experienced professional for the role of Head of Product in Manchester. You will lead the product strategy and lifecycle for Global Trade Solutions, ensuring robust governance and driving product development. The ideal candidate will manage a team of Product Managers and have a deep knowledge of Core Trade with strong stakeholder management skills. HSBC promotes diverse and inclusive workplaces, offering a competitive pay and benefits package.

HSBC is seeking a Senior Product Manager for Client AI Solutions in London. This role involves owning AI product domains and leading product strategy to improve client experiences. Candidates must possess substantial product management background in Corporate Banking and a strong understanding of AI technologies. HSBC emphasizes diversity and inclusion, providing tailored developmental opportunities and competitive benefits, including healthcare and pension schemes.

We are currently seeking an experienced professional to join our team in the role of Head of Product, Core Trade. You'll leads the UK product strategy and end-to-end product lifecycle for Global Trade Solutions (GTS) across Core Documentary Trade, Guarantees, Trade Loans, Supply Chain Finance (SCF) and Commodity Trade Finance. You'll be accountable for shaping a future ready proposition, driving product development and continuous improvement, and ensuring robust governance, risk management and client outcomes. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Responsibilities Define and maintain the UK product vision and multi year roadmap across Documentary Trade, Guarantees, Trade Loans, SCF and Commodity Trade Finance, aligned to global GTS strategy and UK business priorities Lead product development from concept to launch, including discovery, requirements definition, business case creation, governance approvals, delivery oversight, testing, implementation and go to market Run structured product reviews across the portfolio, covering commercial performance, client outcomes, pricing, competitiveness, operational performance, conduct, and control effectiveness Own the UK product investment plan for the portfolio, including prioritisation of spend across regulatory commitments, risk/control uplift, client experience improvements and revenue growth initiatives Support the integration of sustainable finance considerations into trade and SCF propositions Line manage, coach and develop a small team of Product Managers; set clear objectives, build capability, and ensure strong performance management and succession planning Qualifications Deep product knowledge and experience of Core Trade Proven experience in product management: strategy, product development, lifecycle management, governance and performance management Strong commercial judgement: pricing, profitability, portfolio performance, business case development and benefits tracking Strong stakeholder management and influencing skills across multiple businesses and seniority levels Strong understanding of risk and control expectations in a regulated banking environment Demonstrable ability to prioritise and deliver a change portfolio through Technology and Operations partners Inclusive and Diverse Employment Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .