Director, Global Payment Solutions, Payment Product Head UK Location: London, GB, EC4 Brand: HSBC Area of Interest: Investment Banking, Markets, and Research Closing Date: Hybrid Worker The Role Global Payment Solutions (GPS) is strategically important to HSBC, helping clients make payments across borders, currencies and regulations quickly and cost effectively with dedicated in-country and regional support. As Payments Product Head, Global Payment Solutions - UK you'll own delivery of the GPS UK payments strategy and help strengthen HSBC's position as the No. 1 international wholesale payments bank in the UK. You'll manage and commercialise a broad payments product set across cross-border and cross-currency payments, clearing and settlement, payables, receivables and virtual accounts. Working across Product, Technology, Operations and Service you'll shape investment priorities, deliver change at pace and protect our licence to operate. Success means stronger commercial momentum, improved digital client experience and timely delivery of strategic technology investments. The base location for this role is 8 Canada Square, London with hybrid working options available. What you'll be doing Execute the global GPS strategy in the UK to strengthen our market position in wholesale payments Manage and commercialise the GPS UK payments portfolio including cross-border and cross-currency payments, clearing and settlement (GBP and EUR), payables, receivables, virtual accounts, commercial cards, FI product and revenue and billing Oversee a team of more than 25 Product Managers, setting clear priorities and supporting development and performance Strengthen HSBC's industry presence through events, payment industry forums and thought leadership on the future payments landscape Shape and govern UK Payments Product strategic investments including licence to operate investments in partnership with GPS Operations, Technology and regional stakeholders Deliver timely and on-budget technology investments with GPS Technology, GPS Operations, Wholesale Digital and Global GPS Value Stream Owners Build market and client insight through ongoing gathering of product, competitor and client data to inform development initiatives Manage payment incidents in partnership with Operations, Technology, Wholesale Digital, Client Services, COO and other functions What we're looking for Bring proven experience shaping strategic vision with an enterprise mindset across relevant GPS products, technology and operations Influence senior stakeholders across a complex matrix organisation to deliver outcomes through collaboration Make sound judgements that balance risk and reward and take decisions at pace in fast changing situations Bring strong understanding of the UK market from both a strategic and commercial perspective Bring proven and progressive experience in payments product management including expertise or understanding of emerging payment types Demonstrate product design, delivery and commercialisation experience across a broad product set Manage teams directly and work effectively across cross functional and design team environments Direct information technology from a strategic perspective including successful process re engineering or business transformation experience Building the UK payments future This role sits at the centre of how HSBC helps clients move money - across borders, currencies and payment rails - safely and efficiently. You'll set the direction for a significant UK payments portfolio while partnering closely with Technology, Operations and Wholesale Digital to deliver investment and change that clients feel. You'll also represent HSBC in the market, shaping how we contribute to the future payments landscape. If you want to own a high impact agenda in a strategically important business we'd like to hear from you. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
Jun 24, 2026
Full time
Director, Global Payment Solutions, Payment Product Head UK Location: London, GB, EC4 Brand: HSBC Area of Interest: Investment Banking, Markets, and Research Closing Date: Hybrid Worker The Role Global Payment Solutions (GPS) is strategically important to HSBC, helping clients make payments across borders, currencies and regulations quickly and cost effectively with dedicated in-country and regional support. As Payments Product Head, Global Payment Solutions - UK you'll own delivery of the GPS UK payments strategy and help strengthen HSBC's position as the No. 1 international wholesale payments bank in the UK. You'll manage and commercialise a broad payments product set across cross-border and cross-currency payments, clearing and settlement, payables, receivables and virtual accounts. Working across Product, Technology, Operations and Service you'll shape investment priorities, deliver change at pace and protect our licence to operate. Success means stronger commercial momentum, improved digital client experience and timely delivery of strategic technology investments. The base location for this role is 8 Canada Square, London with hybrid working options available. What you'll be doing Execute the global GPS strategy in the UK to strengthen our market position in wholesale payments Manage and commercialise the GPS UK payments portfolio including cross-border and cross-currency payments, clearing and settlement (GBP and EUR), payables, receivables, virtual accounts, commercial cards, FI product and revenue and billing Oversee a team of more than 25 Product Managers, setting clear priorities and supporting development and performance Strengthen HSBC's industry presence through events, payment industry forums and thought leadership on the future payments landscape Shape and govern UK Payments Product strategic investments including licence to operate investments in partnership with GPS Operations, Technology and regional stakeholders Deliver timely and on-budget technology investments with GPS Technology, GPS Operations, Wholesale Digital and Global GPS Value Stream Owners Build market and client insight through ongoing gathering of product, competitor and client data to inform development initiatives Manage payment incidents in partnership with Operations, Technology, Wholesale Digital, Client Services, COO and other functions What we're looking for Bring proven experience shaping strategic vision with an enterprise mindset across relevant GPS products, technology and operations Influence senior stakeholders across a complex matrix organisation to deliver outcomes through collaboration Make sound judgements that balance risk and reward and take decisions at pace in fast changing situations Bring strong understanding of the UK market from both a strategic and commercial perspective Bring proven and progressive experience in payments product management including expertise or understanding of emerging payment types Demonstrate product design, delivery and commercialisation experience across a broad product set Manage teams directly and work effectively across cross functional and design team environments Direct information technology from a strategic perspective including successful process re engineering or business transformation experience Building the UK payments future This role sits at the centre of how HSBC helps clients move money - across borders, currencies and payment rails - safely and efficiently. You'll set the direction for a significant UK payments portfolio while partnering closely with Technology, Operations and Wholesale Digital to deliver investment and change that clients feel. You'll also represent HSBC in the market, shaping how we contribute to the future payments landscape. If you want to own a high impact agenda in a strategically important business we'd like to hear from you. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
Associate Director - Client Support Services, Trust Location: St Helier, JE, JE, JE1 1HS Brand: HSBC Area of Interest: Closing Date: Hybrid Worker If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Associate Director - Client Support Services, Trust. You'll lead a Client Support Services function in our Trust and Fiduciary Services that enables a high-quality, end to end client experience. This is a senior leadership role focused on service excellence, strong operational control, and a culture of responsible risk management. You'll work closely with relationship teams, operations, risk and compliance, and colleagues across locations to ensure services are delivered efficiently, safely, and consistently. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non contributory pension scheme with a generous employer contribution. Responsibilities Build a high-performing, inclusive culture with clear accountability and strong engagement. Coach and develop managers and specialists; strengthen capability, resilience and succession planning. Own service quality and client outcomes across the client lifecycle, ensuring a consistent and professional experience. Partner with relationship teams to anticipate needs, manage expectations and deliver practical solutions. Drive simplification, automation and standardisation to reduce rework and improve turnaround times. Manage resources and capacity planning to meet demand while maintaining quality and control. Ensure policies, procedures and controls are current, understood and consistently applied. Provide clear reporting and insight to governance forums, including trends, root causes and improvement actions. Influence senior stakeholders through clear communication, evidence-based recommendations and constructive challenge. Qualifications Proven senior leadership experience in a regulated client service, fiduciary, trust, or operational environment. Relevant professional qualification (or equivalent experience) in trust and company administration, operations, risk, or a related discipline. Strong understanding of trust and fiduciary services in a regulated environment (principles, risks, and client expectations). Strong working knowledge of financial crime risk management and regulatory compliance requirements relevant to the role. Ownership mindset: takes responsibility, learns from issues, and drives continuous improvement. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via
Jun 17, 2026
Full time
Associate Director - Client Support Services, Trust Location: St Helier, JE, JE, JE1 1HS Brand: HSBC Area of Interest: Closing Date: Hybrid Worker If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Associate Director - Client Support Services, Trust. You'll lead a Client Support Services function in our Trust and Fiduciary Services that enables a high-quality, end to end client experience. This is a senior leadership role focused on service excellence, strong operational control, and a culture of responsible risk management. You'll work closely with relationship teams, operations, risk and compliance, and colleagues across locations to ensure services are delivered efficiently, safely, and consistently. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non contributory pension scheme with a generous employer contribution. Responsibilities Build a high-performing, inclusive culture with clear accountability and strong engagement. Coach and develop managers and specialists; strengthen capability, resilience and succession planning. Own service quality and client outcomes across the client lifecycle, ensuring a consistent and professional experience. Partner with relationship teams to anticipate needs, manage expectations and deliver practical solutions. Drive simplification, automation and standardisation to reduce rework and improve turnaround times. Manage resources and capacity planning to meet demand while maintaining quality and control. Ensure policies, procedures and controls are current, understood and consistently applied. Provide clear reporting and insight to governance forums, including trends, root causes and improvement actions. Influence senior stakeholders through clear communication, evidence-based recommendations and constructive challenge. Qualifications Proven senior leadership experience in a regulated client service, fiduciary, trust, or operational environment. Relevant professional qualification (or equivalent experience) in trust and company administration, operations, risk, or a related discipline. Strong understanding of trust and fiduciary services in a regulated environment (principles, risks, and client expectations). Strong working knowledge of financial crime risk management and regulatory compliance requirements relevant to the role. Ownership mindset: takes responsibility, learns from issues, and drives continuous improvement. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via
What you'll do As a Universal Banker, you'll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We're looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we're really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we're passionate about coaching and developing our people, you'll have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you'll: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you'll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service Be resilient to a continuous changing environment When & where you'll work This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus. Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts A market-leading employer pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Jun 13, 2026
Full time
What you'll do As a Universal Banker, you'll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Universal Bankers actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We're looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we're really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we're passionate about coaching and developing our people, you'll have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you'll: Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience Play an integral part in customer education around HSBC digital services and fraud awareness Identify customers who are in vulnerable situations and determine the best way we can support them Help our customers with more complex banking needs to ensure they feel supported in their choices What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you'll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service Be resilient to a continuous changing environment When & where you'll work This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus. Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts A market-leading employer pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Senior Product Manager, Client AI Solutions Location: London, GB, E14 5HQ As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Own one or more AI product domains within Client Connectivity (e.g., AI-assisted onboarding, intelligent servicing, developer experience, proactive insights/alerts) Translate the Head of Client AI Solutions' multi-year strategy into an executable product roadmap with clear milestones, dependencies, and measurable outcomes Identify and prioritise high-value use cases where AI improves usability, integration, performance, and client outcomes across channels (APIs, portals, host-to-host) Reimagine end-to-end client journeys using AI to reduce manual touchpoints and improve time-to-value Drive self-service and digital adoption through intelligent, personalised experiences and improved discoverability of connectivity capabilities. Lead cross-functional squads (Product, Engineering, Data/AI, UX, Architecture, Operations) to deliver scalable AI capabilities and reusable components Work closely with Technology teams to ensure solutions are production-grade (performance, resilience, monitoring, model lifecycle management) To be successful in this role you should meet the following requirements: Substantial product management experience delivering digital products/platform capabilities in Corporate & Institutional Banking (or closely related B2B financial services), with evidence of measurable outcomes Strong understanding of AI technologies (machine learning and generative AI) and how to apply them safely in enterprise environments Strong knowledge of API ecosystems, developer experience, and platform-based operating models Proven ability to lead cross-functional delivery across regions and disciplines (Product, Engineering, Data/AI, UX, Operations, Risk/Compliance). Excellent communication, analytical and stakeholder management skills; able to translate complex technology into client-centric value Change agent mindset with experience delivering large-scale transformation programmes Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills. Detail orientated. Client centric, collaborative mindset with the ability to translate complex technology into client centric solutions Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
May 31, 2026
Full time
Senior Product Manager, Client AI Solutions Location: London, GB, E14 5HQ As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Own one or more AI product domains within Client Connectivity (e.g., AI-assisted onboarding, intelligent servicing, developer experience, proactive insights/alerts) Translate the Head of Client AI Solutions' multi-year strategy into an executable product roadmap with clear milestones, dependencies, and measurable outcomes Identify and prioritise high-value use cases where AI improves usability, integration, performance, and client outcomes across channels (APIs, portals, host-to-host) Reimagine end-to-end client journeys using AI to reduce manual touchpoints and improve time-to-value Drive self-service and digital adoption through intelligent, personalised experiences and improved discoverability of connectivity capabilities. Lead cross-functional squads (Product, Engineering, Data/AI, UX, Architecture, Operations) to deliver scalable AI capabilities and reusable components Work closely with Technology teams to ensure solutions are production-grade (performance, resilience, monitoring, model lifecycle management) To be successful in this role you should meet the following requirements: Substantial product management experience delivering digital products/platform capabilities in Corporate & Institutional Banking (or closely related B2B financial services), with evidence of measurable outcomes Strong understanding of AI technologies (machine learning and generative AI) and how to apply them safely in enterprise environments Strong knowledge of API ecosystems, developer experience, and platform-based operating models Proven ability to lead cross-functional delivery across regions and disciplines (Product, Engineering, Data/AI, UX, Operations, Risk/Compliance). Excellent communication, analytical and stakeholder management skills; able to translate complex technology into client-centric value Change agent mindset with experience delivering large-scale transformation programmes Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills. Detail orientated. Client centric, collaborative mindset with the ability to translate complex technology into client centric solutions Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
HSBC is seeking an experienced professional for the role of Head of Product in Manchester. You will lead the product strategy and lifecycle for Global Trade Solutions, ensuring robust governance and driving product development. The ideal candidate will manage a team of Product Managers and have a deep knowledge of Core Trade with strong stakeholder management skills. HSBC promotes diverse and inclusive workplaces, offering a competitive pay and benefits package.
May 31, 2026
Full time
HSBC is seeking an experienced professional for the role of Head of Product in Manchester. You will lead the product strategy and lifecycle for Global Trade Solutions, ensuring robust governance and driving product development. The ideal candidate will manage a team of Product Managers and have a deep knowledge of Core Trade with strong stakeholder management skills. HSBC promotes diverse and inclusive workplaces, offering a competitive pay and benefits package.
HSBC is seeking a Senior Product Manager for Client AI Solutions in London. This role involves owning AI product domains and leading product strategy to improve client experiences. Candidates must possess substantial product management background in Corporate Banking and a strong understanding of AI technologies. HSBC emphasizes diversity and inclusion, providing tailored developmental opportunities and competitive benefits, including healthcare and pension schemes.
May 31, 2026
Full time
HSBC is seeking a Senior Product Manager for Client AI Solutions in London. This role involves owning AI product domains and leading product strategy to improve client experiences. Candidates must possess substantial product management background in Corporate Banking and a strong understanding of AI technologies. HSBC emphasizes diversity and inclusion, providing tailored developmental opportunities and competitive benefits, including healthcare and pension schemes.
We are currently seeking an experienced professional to join our team in the role of Head of Product, Core Trade. You'll leads the UK product strategy and end-to-end product lifecycle for Global Trade Solutions (GTS) across Core Documentary Trade, Guarantees, Trade Loans, Supply Chain Finance (SCF) and Commodity Trade Finance. You'll be accountable for shaping a future ready proposition, driving product development and continuous improvement, and ensuring robust governance, risk management and client outcomes. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Responsibilities Define and maintain the UK product vision and multi year roadmap across Documentary Trade, Guarantees, Trade Loans, SCF and Commodity Trade Finance, aligned to global GTS strategy and UK business priorities Lead product development from concept to launch, including discovery, requirements definition, business case creation, governance approvals, delivery oversight, testing, implementation and go to market Run structured product reviews across the portfolio, covering commercial performance, client outcomes, pricing, competitiveness, operational performance, conduct, and control effectiveness Own the UK product investment plan for the portfolio, including prioritisation of spend across regulatory commitments, risk/control uplift, client experience improvements and revenue growth initiatives Support the integration of sustainable finance considerations into trade and SCF propositions Line manage, coach and develop a small team of Product Managers; set clear objectives, build capability, and ensure strong performance management and succession planning Qualifications Deep product knowledge and experience of Core Trade Proven experience in product management: strategy, product development, lifecycle management, governance and performance management Strong commercial judgement: pricing, profitability, portfolio performance, business case development and benefits tracking Strong stakeholder management and influencing skills across multiple businesses and seniority levels Strong understanding of risk and control expectations in a regulated banking environment Demonstrable ability to prioritise and deliver a change portfolio through Technology and Operations partners Inclusive and Diverse Employment Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
May 31, 2026
Full time
We are currently seeking an experienced professional to join our team in the role of Head of Product, Core Trade. You'll leads the UK product strategy and end-to-end product lifecycle for Global Trade Solutions (GTS) across Core Documentary Trade, Guarantees, Trade Loans, Supply Chain Finance (SCF) and Commodity Trade Finance. You'll be accountable for shaping a future ready proposition, driving product development and continuous improvement, and ensuring robust governance, risk management and client outcomes. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Responsibilities Define and maintain the UK product vision and multi year roadmap across Documentary Trade, Guarantees, Trade Loans, SCF and Commodity Trade Finance, aligned to global GTS strategy and UK business priorities Lead product development from concept to launch, including discovery, requirements definition, business case creation, governance approvals, delivery oversight, testing, implementation and go to market Run structured product reviews across the portfolio, covering commercial performance, client outcomes, pricing, competitiveness, operational performance, conduct, and control effectiveness Own the UK product investment plan for the portfolio, including prioritisation of spend across regulatory commitments, risk/control uplift, client experience improvements and revenue growth initiatives Support the integration of sustainable finance considerations into trade and SCF propositions Line manage, coach and develop a small team of Product Managers; set clear objectives, build capability, and ensure strong performance management and succession planning Qualifications Deep product knowledge and experience of Core Trade Proven experience in product management: strategy, product development, lifecycle management, governance and performance management Strong commercial judgement: pricing, profitability, portfolio performance, business case development and benefits tracking Strong stakeholder management and influencing skills across multiple businesses and seniority levels Strong understanding of risk and control expectations in a regulated banking environment Demonstrable ability to prioritise and deliver a change portfolio through Technology and Operations partners Inclusive and Diverse Employment Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
