Inside Sales Manager

Our client is seeking an experienced and driven Inside Sales Manager to lead and develop a high-performing team of internal sales coordinators. In this role, you will be responsible for driving sales performance, managing key customer accounts, and delivering on commercial growth objectives. You will balance leadership capabilities with a hands-on approach to account management, ensuring exceptional customer service and long-term customer relationships.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and motivate a team of 3 internal sales representatives to meet and exceed sales targets and KPIs.
• Conduct regular performance reviews, set clear objectives, and identify opportunities for skill development and training.
• Foster a positive, collaborative, and high-performance team culture.

Sales Management

• Oversee daily internal sales operations, ensuring smooth and accurate order processing and effective communication with customers.
• Monitor sales pipelines, conversion rates, and customer satisfaction metrics; analyse results and provide actionable insights to leadership.
• Implement best practices for lead management and customer engagement, improving sales efficiency and customer experience.
• Ensure all regulatory requirements are adhered to and customer profiles are updated and maintained.

Strategic Account Management

• Act as the primary point of contact for key strategic customer accounts, building and maintaining long-term relationships.
• Develop and execute account plans to maximise revenue and strengthen customer partnerships.
• Identify opportunities for upselling, cross-selling, and renewals to drive long-term growth within strategic accounts.

Reporting & Analysis

• Prepare regular sales reports, forecasts, and performance updates for senior management.
• Analyse sales data to identify trends, opportunities, and areas for improvement.
• Contribute to strategic planning, budgeting, and commercial decision-making processes.
• Conduct customer surveys, analyse feedback, and take action to address customer concerns and improve satisfaction.

Systems

• Act as a key contributor in the implementation of a new ERP system, ensuring it meets the needs of the sales team.
• Provide feedback to improve business processes and train team members on new systems and best practices.

Skills & Experience Required

• Leadership & People Skills - Proven experience in training, coaching, and mentoring teams to success.
• Sales Acumen - Significant experience in internal sales management or a similar leadership role.
• Customer-Centric Mindset - Strong track record in managing accounts and developing customer relationships.
• Communication & Negotiation - Excellent communication, negotiation, persuasive, and influencing skills.
• Data Analysis - Strong ability to interpret sales data, make informed decisions, and drive commercial outcomes.
• ERP/CRM Proficiency - Experience with ERP/CRM systems and Microsoft Office Suite; familiarity with implementing new ERP/CRM systems is a plus.

Personal Attributes

• Results-driven with a proactive and hands-on approach to sales management.
• Able to influence and collaborate effectively with multiple stakeholders across the business.
• Leadership and people management skills, with a focus on achieving team success.
• Commercially astute, with a deep understanding of customer needs and business growth.
• Able to thrive in a fast-paced, dynamic environment.

Why Join?

• Opportunity for Growth: Be a key player in shaping the future of the sales department while leading a dedicated and high-performing team.
• Competitive Compensation: We offer a competitive salary and performance-based incentives.
• Dynamic Environment: Work in a fast-paced, rewarding, and supportive environment with excellent opportunities for personal and professional growth.

If you are a driven and experienced sales professional looking to make a significant impact, apply now.