Customer Service Manager

We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of 35,000- 40,000.

Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management . You'll be given the autonomy to run your department and make your mark.

Key Responsibilities for the Customer Service Manager:

• Manage the day to day running of the customer service department
• Lead, manage and motivate the customer service team, creating a positive culture and working environment
• Monitor and manage workloads to ensure service levels are achieved consistently
• Resolve any escalated complaints promptly
• Monitor and manage KPIs
• Support in managing customer service budgets
• Effectively manage order and customer enquiry systems
• Work closely with other department to ensure high standards of service are maintained and accuracy of orders
• Drive continuous improvement with process, performance
• Act as Duty Manager when required for the site

Key Skills Required for the Customer Service Manager:

• Proven experience in managing a customer service team
• Strong, collaborative leadership experience
• Adaptable in a changing environment
• Able to prioritise and manage multiple tasks
• Ability to create and nurture a positive culture
• Experience in managing high volume, fast paced customer service environment
• Proficient IT skills, SAP would be an advantage
• Proactive mindset, with excellent problem solving skills
• Highly organised with meticulous attention to detail
• Confident communicator, able to build strong relationships
• Own transport essential

What's in it for you?

• Salary of between 35,000 and 40,000
• 25 days holiday plus bank holidays
• Employee discount scheme
• Food for lunches provided
• Health and well being programme
• Free onsite parking
• Be part of a growing and developing business