Tenancy Services & Engagement Team Leader

Are you an experienced housing professional with a passion for delivering excellent customer-focused services? Do you thrive in a leadership role where you can support teams, drive service improvement, and make a real difference to communities?

We are looking for a Tenancy Services & Engagement Team Leader to join our Housing & Communities team. This is an exciting opportunity to lead and shape high quality tenancy and engagement services across our neighbourhoods.

We are seeking an enthusiastic and driven Tenancy Services and Engagement Team Leader to lead a busy team of Tenancy Management Officers, Tenant and Leaseholder Engagement Officers, Tenancy Support Officer and Housing Assistants to deliver a compliant and customer-focused housing service.

As our Tenancy Services & Engagement Team Leader, you'll provide strong, supportive leadership to a diverse team including Tenancy Management Officers, Tenant Engagement Officers, Tenancy Support Officer and Housing Assistants.

You'll play a key role in delivering a responsive, accessible housing management service that meets legal, contractual and customer expectations. This includes:

• Overseeing all types of tenancy management matters including lettings, enforcement and customer engagement.
• Ensuring excellent customer service and positive tenant relationships.
• Monitoring performance, developing processes, and driving continuous improvement.
• Having knowledge of and working collaboratively with colleagues across other Landlord Services teams including anti social behaviour (ASB), Estates, Independent Living and Customer Accounts.
• Supporting complex tenancy issues and contributing to court preparation.
• Leading and supporting tenant engagement projects and ensuring the tenant voice shapes housing service development.

This is a varied role with significant scope to influence and enhance service excellence.

• Significant experience in social housing management, tenant engagement and tenancy support.
• Experience working directly with customers and managing sensitive situations.
• Strong leadership skills and the ability to support, motivate and develop staff.
• Ability to manage competing priorities and work to deadlines.
• An excellent understanding of housing legislation, policy and tenancy management.
• Excellent communication, interpersonal and decision making abilities.

• NVQ Level 3 in Housing (or willingness to work towards it).

• A valid driving licence and access to a vehicle for visits.
• Ability to work under pressure and handle challenging situations with tact and empathy.
• Willingness to work flexibly, including occasional evening meetings.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For an informal discussion about this post please contact Lydia McLeod, Landlord Services Manager Phone

Interviews to be held on Thursday 12th February 2026