Account Manager (Aviation)

Job Description: Account Manager (Aviation)

LOCATION: Horsham

SALARY: 35k - 40k (DOE + Bonus)

About the Role

We are seeking a driven and customer-focused Account Manager to join our client. This role is responsible for managing a portfolio of high-value clients, ensuring exceptional service delivery, and supporting the end-to-end coordination of charter flights. The ideal candidate will excel at building strong relationships, understanding client needs, and delivering a seamless experience from enquiry to follow-up.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring consistent, personalised support.
• Develop strong, long-term relationships that drive client loyalty and repeat business.
• Understand client preferences, travel patterns, and service expectations to proactively anticipate needs.

• Handle charter enquiries, prepare quotes, and present suitable aircraft options based on client requirements.
• Monitor flights in real time, communicating updates to clients and resolving issues promptly.

• Identify opportunities to upsell services or propose alternative aviation solutions tailored to client needs.
• Support company revenue targets through effective account growth and client retention.
• Maintain accurate CRM records, tracking activity, feedback, and follow-up actions.

• Deliver exceptional customer service aligned with premium private aviation standards.
• Manage post-flight feedback, address any concerns, and support continuous improvement of the client experience.
• Ensure compliance with aviation regulations and company quality standards in all interactions.

Skills & Experience

Essential

• Proven experience in account management or client services in aviation required
• Strong communication skills with the ability to manage high-expectation clients confidently and professionally.
• Excellent organisational and multitasking abilities in time-sensitive environments.
• Commercial awareness and the ability to negotiate effectively.
• Comfortable using CRM systems and digital communication tools.

Next steps:

• Apply today, the client is looking for someone to interview and start immediately!
• Please apply today with your up to date CV
• If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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