Senior Business Analyst (Microsoft 365) - Government Property Agency - G7

Birmingham, Bristol, Manchester, Swindon

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Are you ready to play a pivotal role in shaping the future of how we collaborate with our suppliers, partners, clients and customers? We are looking for an experienced and forward thinking Senior Business Analyst to lead the implementation of Microsoft 365 and the migration from Google Workspace across our organisation. This role will spearhead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot and Microsoft Copilot Studio to empower business users with intelligent automation and integrate with other enterprise platforms such as Salesforce, ServiceNow and Dynamics 365.

This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of Microsoft Purview for data governance, Microsoft Defender for cloud app and endpoint security and Microsoft Sentinel to build a world-class SIEM/SOC. This role will be responsible for gathering business requirements, analysing business processes and collaborating with cross-functional teams to ensure a smooth migration and successful deployment of all Microsoft 365 digital services. This role will involve strategic planning, and ensuring the alignment of the migration with business goals.

If you are passionate about digital transformation, optimising business processes, and delivering innovative solutions using AI that drive tangible business outcomes, we want to hear from you!

While This Role Matters:

This is not just another migration project. This is your opportunity to:

• Lead a Mission-Critical Transformation - Play a key role in how our organisation adopts the tools that will define how we collaborate, innovate and operate for years to come.
• Drive Real Change - Work closely with key decision-makers to shape processes that will have a direct impact on business productivity, employee satisfaction, and our competitive edge in creating a truly digital employee experience.
• Empower the Workforce - Help us empower our teams by ensuring that they have access to the best tools and knowledge to succeed in the new digital workplace.

If you are ready to lead a key digital transformation project and be a part of something big, we'd love to hear from you! This is your chance to lead change, innovate, and make a lasting impact on how our teams collaborate and succeed. Apply now and be the driver behind the transformation!

KEY RESPONSIBILITIES:

Business Analysis

Requirements and Specifications (Functional & Technical)

• Elicit business, stakeholder and solution (functional/non-functional) requirements and prepare business requirements documents.
• Translate business needs into functional specifications for developers and solution architects, ensuring the technical implementation is aligned with business goals.

System and Data Migration Strategy

• Design and drive the overall strategy data and systems for migrating from Google Workspace to Microsoft 365.
• Develop a comprehensive data inventory for migrating data (emails, documents and applications) from Google Workspace to Microsoft 365 ensuring minimal disruption to business operations.

Change Impact Analysis

• Perform detailed assessments of the potential impact of the Microsoft 365 implementation on business processes, systems, data and roles.
• Leverage your analytical skills to perform gap analyses and provide data-driven recommendations that enhance productivity and support business objectives.
• Create a list of existing Identity Management / SSO integration with existing systems that will need to re-integrate with Microsoft 365 Entra ID (Active Directory).

Information Governance - Compliance and Data Governance

• Ensure that the migration aligns with all applicable legal, regulatory and compliance standards.
• Work closely with security and legal teams to ensure information is governed effectively, including GDPR and data retention policies.

Stakeholder Engagement and Communication

• Identify key stakeholders across the organisation, create engagement plans, and communicate business impacts, project goals and progress effectively.
• Ensure alignment with business needs and foster a positive attitude towards change.

User Adoption and Training

• Collaborate with training teams to develop learning programs, tutorials, and workshops that will help users maximise their use of Microsoft 365 tools like SharePoint, OneDrive and Teams.
• Elevate user experience by ensuring that Microsoft 365 delivers an intuitive and seamless user experience by working with technical teams to design solutions that meet user requirements and enhance productivity.

Experience & Technical Skills

Essential criteria:

• Significant experience of hands-on in business analysis, particularly in Microsoft 365 implementations, and migrations from Google Workspace.
• Proven track record in leading enterprise-wide digital transformation projects and managing large-scale IT projects.
• Ability to see the big picture and create a transformation roadmap that aligns with long-term business goals.
• Deep knowledge of Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) and familiarity with Google Workspace (Gmail, Google Drive, Docs).
• Master at building relationships, negotiating priorities, and keeping everyone aligned towards the common goal.
• Comfortable working in agile environments and driving iterative improvements.
• Strong interpersonal and communication skills with the ability to influence at all levels.

Qualifications and Accreditations

Essential criteria:

• Bachelor's degree in Business, Information Technology, or related field.
• Certified Business Analysis Professional (CBAP) or equivalent.

Desirable criteria:

• Master's degree preferred.
• Microsoft 365 Certified.
• PMP or PRINCE2 Certification.
• Familiarity with SFIA Framework is a plus.