Helpdesk Assistant

Helpdesk Assistant (Maternity Cover)
Location: Dartford, Kent
Hours: Part-time - 3 days per week (Monday, Wednesday, Thursday) + holiday cover
Salary - GBP13 an hour

My client is a a building maintenance company based in Dartford, Kent, and they are looking to recruit a Helpdesk Assistant to support theirr Helpdesk and Procurement Team during a period of maternity leave.

Purpose of the Role

To assist the Helpdesk team with the day-to-day management of client queries, job administration, and coordination with engineers and site contacts.

Duties & Responsibilities

Handling day-to-day queries from clients

Taking inbound phone calls from clients

Providing clients with regular job updates

Preparing and sending relevant paperwork

Ensuring paperwork is completed correctly and uploaded onto the system

Preparing quotations

Chasing engineers for paperwork and photographs of completed works

Calling sites to book in works and liaising with site contacts

Ensuring schedules are sent with all relevant information

General administration duties, including filing and organising paperwork

Working Hours

Three days per week (Monday, Wednesday, Thursday)

Holiday cover required

Flexibility on working days may be considered, however Wednesday is non-negotiable

This role would suit someone who is organised, confident on the phone, and comfortable working in a fast-paced helpdesk environment.