Customer Service and Sales Support

Customer Service and Sales Support

Location : Corby

Monday - Friday 09:00 - 17:30

Salary 25k - 28k

Main Duties & Responsibilities

We are looking for a Customer Support Representative. A great communicator who is detail oriented, a problem solver and able to build strong relationships with customers.

Main duties

• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email.
• Order processing and issuing order confirmations.
• Raising Proforma invoices.
• Using customer websites to process/confirm orders.
• Releasing of orders to despatch for shipment.
• Raising export documentation.
• Co-ordinating with scheduling, production and purchasing reference customer orders & attending weekly production meetings.
• Logging customer complaints on CRM system.
• Booking deliveries both UK and European/using carrier systems.

What we are looking for

• Strong Administrative background.
• Ideally 3 years customer service and sales experience.
• Excellent MS Office proficiency.

Personal Qualities

• You will care deeply about building customer loyalty and trust.
• You will be comfortable using Microsoft Office.
• Ability to investigating customer problems, getting to the root cause and putting them right.
• You will be friendly, organised and resilient.
• You will be happy to take direction and prioritise tasks.
• You will be able to manage your time and meet deadlines.

Benefits:

Company pension

Free parking

Gym membership

Driving Licence (preferred)