Fieldwork Operations Manager

Fieldwork Operations Manager

Leeds

£36-£38k per annum

My client is a nationally recognised Market Research agency with a brand-new exciting opportunity available. They are currently recruiting for a Fieldwork Operations Manager to be based in their Leeds locations.

The Fieldwork Operations Manager: manages Market Research Execs & Senior Execs capacity & responsibilities, ensuring best practices and continuity of projects, team leadership in Fieldwork Operations and cross team projects, you will receive & monitor facility bookings. You will coordinate the smooth running and management of all projects, creating projects & allocate/brief Execs to carry out to completion.

Duries and Responsibilities will include -

• Ensure the team understand fieldwork best practice and can confidentially support project teams to develop first class, efficient and effective fieldwork briefs

• Product preparation: Set onsite product prep processes in collaboration with Facilities Coordinator and ensure quality standards are outlined & maintained
• Offsite fieldwork: Develop & maintain offsite fieldwork best practice and ensure the team are capable of delivering first class fieldwork, including the management, training, and coordination of offsite/external teams
• Qual fieldwork: Develop & maintain Qual fieldwork best practice and ensure the team are capable of delivering first class fieldwork, including the management, training, and coordination of offsite/external teams
• Fieldwork roles: Develop best practice for the roles of hosting, facilitating, interviewing & product hand-outs and ensure quality standards are maintained

• Booking systems: Create/develop booking systems, ensure team are aware of correct use. Find alternative/more efficient ways to book equipment as required

• Upkeep & maintenance: Develop facility upkeep standards and foster the need to maintain these high standards at all times with the team. Develop a strong working relationship with maintenance suppliers alongside the facilities Coordinator.
• Recruitment & onboarding: Oversee recruitment, onboarding, training and quality standards - develop standards & processes and ensure they are being maintained

• Booking & payment: Develop and maintain booking & payment system ensuring the team use effectively to best practice. Ensure that internal staffing is utilised where possible prior to booking of casual support

• Funding, distribution & reporting: Act as platform champion, overseeing efficient use by team. Develop best practice/use. Monitor ongoing incentive costs vs spending and report. Scan market with Operations Director to ensure BYR are using the best/most cost-effective platform available
• Quotas: Work with internal teams to ensure that the best methods for tracking project progress are implemented
• Drop outs/cancellations: Ensure a strong working relationship with the panel team to find ways to develop participant/panellist engagement
• Participant experience: Develop and record best practice. Monitor and report on service satisfaction always looking to improve via the team

• Where appropriate, line manage junior members of the team, including holding regular one-to-ones, providing regular constructive feedback and setting, reviewing and supporting career plans and objectives
• Provide feedback to and coach other members of the team to help their development
• Ensure project team members and line reports are fully utilised and help them manage their time most effectively
• Build strong working relationships with other teams, and role model this to less experienced team members, helping them develop their skills via coaching and regular feedback
• Consistently demonstrate a solution-focused approach and proactively offer viable solutions to challenges

If this exciting and challenging new role is for you please apply asap for immediate consideration

INDLEE