Call Handler

Job Description:

About the Role

Our client is seeking a highly organised Call Handler to support their Operations team. You ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast-paced role where strong communication and attention to detail are essential.

Key Responsibilities

• Handle inbound and outbound customer calls to support timely job completion.
• Schedule field staff and contractors to maximise productivity and meet SLAs.
• Update and maintain records across systems including SAP.
• Prioritise daily work using reports and jeopardy management tools.
• Liaise with engineers, suppliers, and meter operator partners to coordinate work.
• Produce and distribute operational reports.
• Support the creation and processing of work orders and purchase orders.
• Ensure customer queries are resolved professionally and escalated when needed.
• Ensure compliance with Guaranteed Standards.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

• Adapt to short-notice changes and support emergency response when required.

Skills & Experience

• Strong PC skills with the ability to learn multiple systems quickly.
• Confident communicator with excellent customer service skills.
• Able to work under pressure in a busy team environment.
• Highly organised with strong administrative accuracy.
• Self-motivated, reliable, and committed to delivering high-quality work.
• Understanding of electrical networks is beneficial but not essential.

Success Measures

• Meeting SLA targets and productivity goals.
• Accurate and timely scheduling and system updates.
• Positive customer and supplier feedback.
• Effective resource utilisation and cost efficiency.
• Strong safety performance and compliance.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services.
• Access to the UK's largest employees discount platform.
• Specialist medical assistance and support hotline.
• Weekly pay.
• Hundreds of gym discounts.
• 24/7 access to mental health crisis support and counselling.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.