Aftersales Support Manager

Futures are looking to appoint and Aftersales Support Manager for a well known manufacturing business. As Aftersales Support Manager, you will be the technical authority for all aftersales issues relating to high voltage equipment. You will manage issues end to end from first customer contact, through diagnosis and root cause analysis, to the implementation of corrective and preventative actions.

You will work closely with engineering, manufacturing and quality teams, feeding real-world field data back into the business to drive product improvement and operational excellence.

Key Responsibilities

• Act as the first point of contact for customers experiencing technical issues with high voltage equipment
• Lead the diagnosis of complex technical problems, identifying root causes and defining corrective actions
• Provide expert technical support remotely and on-site where required
• Own customer issues through to resolution, ensuring clear communication and a high standard of service
• Work cross-functionally with engineering, manufacturing and quality teams to resolve issues and prevent recurrence
• Capture aftersales data and translate field issues into meaningful improvement actions
• Ensure all aftersales activity is conducted in line with safety, quality and regulatory requirements

The Ideal Candidate

We are looking to speak with technically strong candidates who have a background supporting complex electrical or high voltage systems within a manufacturing environment.

• Strong technical experience with high voltage electrical equipment or power systems
• Background in aftersales support, field service, commissioning or technical support
• Proven ability to diagnose faults, identify root causes and implement corrective actions
• Strong understanding of health and safety considerations relating to high voltage systems
• Confident communicator, comfortable dealing directly with customers and internal stakeholders
• Degree or equivalent qualification in Electrical Engineering or a related discipline
• Experience acting as a technical authority or managing escalated customer issues