Internal Account Manager

Internal Account Manager

Location: Kirkcaldy, Scotland
Salary: 35,000 - 38,000 per annum (depending on experience) plus bonus, profit share and benefits
Employment Type: Full-time (ideally 5 days per week in the office but hybrid would be considered)

We are working on behalf of a growing, family-owned SME operating within the tooling and industrial supply sector. Due to continued expansion, the business is looking to recruit a driven and commercially focused Internal Account Manager to join its established internal sales team based in Kirkcaldy.

This opportunity would suit a motivated sales professional who enjoys building long-term customer relationships, identifying commercial opportunities and contributing directly to the growth of a successful and ambitious organisation.

The Role

The Internal Account Manager will be responsible for driving sustainable revenue growth through the effective management of existing customer accounts and the identification of new business opportunities across defined market segments.

This is a telephone-led, internally focused role, working closely with external Business Development colleagues, Sales Management, Customer Service and Marketing teams. The role will involve qualifying leads, re-engaging lapsed customers, supporting the sales pipeline and providing market intelligence to help shape wider sales strategy.

Key Responsibilities

• Proactively manage and grow existing customer accounts to maximise sales potential
• Conduct outbound calls to existing customers, cold prospects and lapsed accounts
• Qualify new leads and pass opportunities to the external Business Development team
• Re-engage gone-away customers to identify renewal and upsell opportunities
• Analyse customer purchasing trends to identify gaps and revenue leakage
• Identify and pursue new business opportunities within existing accounts
• Work collaboratively with Sales and Customer Service teams to support opportunities and merchandising requirements
• Promote the company's product and service offering to secure customer commitment and orders
• Maintain accurate and up-to-date CRM records of all customer interactions
• Ensure compliance with sales procedures, policies and documentation requirements
• Gather and share market and competitor intelligence
• Achieve and exceed individual and team KPIs, including call activity, conversion rates and pipeline progression
• Take accountability for delivering agreed growth targets in partnership with sales management

Requirements

• Strong verbal and written communication skills
• Proven experience in internal sales, telesales or account management
• Ability to manage objections and remain resilient in a target-driven environment
• Strong organisational skills with effective time management and follow-up
• Analytical approach to understanding customer behaviour and market trends
• Highly motivated, target-focused and commercially aware
• Collaborative team player with the ability to work cross-functionally
• Adaptable, proactive and solution-focused
• Confident using CRM systems and sales reporting tools
• Experience within a B2B environment is desirable

Benefits

• Salary of 35,000 - 38,000 per annum, depending on experience

• Performance-related bonus scheme
• Profit-sharing growth scheme, linked to company performance
• Private healthcare
• Life assurance
• Additional benefits and development opportunities

Why Apply

• Opportunity to join a well-established, family-owned SME with strong growth ambitions
• Supportive and collaborative team environment
• Ability to make a meaningful impact within a growing organisation
• Long-term career development within a stable and expanding business

If you are a commercially minded sales professional looking for a rewarding role within a growing industrial and tooling-focused business, we would welcome your application.