Trainee Pensions Administrator

We have a fantastic opportunity for a bright, numerate and enthusiastic individual to join this professional organisation as a Trainee Pensions Administrator. The successful candidate will be given full training and will be able to study for professional qualifications whilst learning and developing within the Pensions Administration team. You ll be exposed to a wide variety of tasks across multiple clients, providing an excellent opportunity to learn, grow, and develop ownership in your work. As you progress, you'll gain exposure to more complex technical tasks and the potential to participate in internal projects, specialist groups, and training initiatives.

The ideal candidate for this role will be of graduate calibre, highly numerate (minimum Maths GCSE grade 6) and will be a strong team player.

Key Responsibilities

As a Trainee Pensions Administrator, your responsibilities will include:

• Producing calculations of member benefits using pro forma documents or automated systems (increasing in complexity over time).

• Preparing standard and tailored correspondence to members, clients, and advisers.

• Maintaining client databases and websites (where applicable), ensuring accurate member record-keeping.

• Assisting with bulk data updates and simple verification processes to ensure data accuracy.

• Drafting responses to member and client queries using standard templates or custom-written responses.

• Handling day-to-day telephone and email enquiries from scheme members and clients.

Required Skills & Experience

• Ideally educated to A-Level, degree level, or equivalent and will also have a Maths GCSE with a minimum grade of 6

• A willingness to study towards professional pensions qualifications.

• Excellent organisational skills and attention to detail.

• Strong written and verbal communication skills.

• Ability to manage multiple tasks, adapt to changing priorities, and work both independently and within a team.

• High level of professionalism and adaptability in working hours and tasks.

• A curious and proactive attitude, with a passion for continuous learning.

Benefits & Perks For You

• Hybrid working (subject to role and team policies)

• Study support for professional qualifications

• Access to internal networks (Wellbeing, LGBTQ+, Multicultural, Women s Network)

For Your Family

• Life assurance and income protection

• Enhanced maternity/paternity/adoption/shared parental leave

For Your Health

• 26 days annual leave plus bank holidays (with flexible options)

• Private medical insurance

• Gym membership discounts, dental and critical illness cover

• Eye care vouchers and cycle to work scheme

• Digital GP services

For Your Wealth

• Competitive pension scheme

• Discretionary bonus scheme

• High street discounts

• Season ticket loan

For Others & the Environment

• Volunteering opportunities

• Electric vehicle salary sacrifice scheme (qualifying period applies)