Tulip Recruitment

This rapidly expanding organisation is seeking a forward thinking, dynamic Project Delivery Manager to head up their team. The Project Delivery Manager is accountable for the coordinated, consistent, and high-quality delivery of all customer solutions across the business. Operating within the Operations function, the role translates strategic operational intent into structured, repeatable, and scalable delivery capability. The role leads the Solution Delivery function and ensures that technical solutions are designed, developed, integrated, tested, deployed, and handed over in a controlled, compliant, and commercially sound manner. It provides clarity and oversight across scope, cost, schedule, risk, and quality for all programmes, acting as the functional owner of delivery discipline, methodology, and standards. The Project Delivery Manager establishes and matures the systems, governance, tools, processes, training pathways, and capability frameworks that underpin effective solution delivery across the organisation. The role ensures consistent application of delivery frameworks such as AgilePM and DSDM, coordinates activity across Solution Delivery teams, and enables smooth handover between Business Development, Product, Engineering, and Operations. The Project Delivery Manager oversees the whole portfolio of projects, managing prioritisation and resource conflict resolution, and provides longer-term planning to ensure resources are in place in time to deliver the pipeline of opportunities. This role combines leadership, operational control, and delivery excellence to ensure predictable, compliant, and commercially successful outcomes for customers and the business. Key job requirements and responsibilities: Functional Leadership of Solution Delivery Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations. Ensure consistent performance management, succession planning, and capability growth. Foster collaboration across Product, Engineering, Field Service, Monitoring, and IT Ensure alignment of Solution Delivery processes, systems and governance with The Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable. Delivery Governance and Standards Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards. Establish and own the Solution Delivery framework, tools, and methodology. Standardise project lifecycle governance from proposal through to handover. Ensure all projects follow defined processes including scope definition, risk management, quality management, financial control, and documentation. Implement consistent reporting covering scope, schedule, cost, risk, and forecast at completion. Programme and Project Oversight Provide oversight and assurance across all active delivery programmes. Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts. Ensure delivery plans, Quality Management Plans, and acceptance criteria are clearly defined. Execute delivery projects. Handover from Delivery to Operations Financial and Commercial Control Support bid costing and commercial modelling. Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls, Manage performance of customer and supplier contracts, ensuring contractual compliance and alignment to SLAs Effectively manage changes to project scope, schedule, and budget, ensuring alignment with customer expectations and business objectives Identify cost optimisation and efficiency opportunities. Customer and Stakeholder Management Maintain oversight of key customer delivery relationships. Support TSDMs in complex stakeholder negotiations. Customer point of escalation for delivery projects Process Maturity and Capability Development Establish structured onboarding and training pathways for TSDMs and PMO staff. Develop delivery playbooks, templates, and process documentation. Improve design process maturity and integration with Product road-mapping. Drive continual improvement aligned to ISO9001 and operational compliance requirements. Technical and Solution Oversight Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains. Ensure solutions are fit-for-purpose, scalable, secure, and compliant. Provide escalation support on complex technical delivery challenges. Skills required Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment Experience leading Project Management Office within Agile and structured delivery frameworks such as AgilePM or DSDM Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management. Demonstrable experience establishing and maturing delivery frameworks, governance models, and operational processes in scaling organisations. Strong stakeholder management skills A structured, disciplined, and detail-oriented approach to delivery. The ability to lead with clarity and visible accountability, remaining calm and decisive in ambiguity. Eligibility to obtain and maintain UK security clearance. Willingness and ability to undertake international travel as required. Must have the right to work in the UK. Desirable AgilePM, PMP, or equivalent project or programme management qualification Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments. Experience working within ISO-aligned environments, including audit readiness and compliance governance.

Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team . The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly. Key responsibilities: Process mortgage applications Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses. Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager Provide technical assistance to the Intermediary panel in respect of the Broker Portal & Global Iris, payment collection services Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure the accuracy of all notes, requirements and conditions added to an application Manage a pipeline of mortgage applications from receipt through to completion, ensuring telephone calls are made to chase up or obtain clarification of information Work with the underwriting team and completions team, to ensure prompt issue of documentation, valuation instruction and offer production Work as part of the Lending team, to achieve the required completion target, assisting the completions team where required with quick and concise answers to questions and points of clarification they may raise Assisting with the production and preparation of monthly reporting Skills and experience: Experience of manually writing mortgage applications, rather than decision backed systems Excellent telephone manner and customer service skills Experience of working within a busy team environment Experience in managing own workload and bring flexible where required in the approach to day-to-day activities. Strong analytical skills and attention to detail Working in in line with the agreed Lending Manual & Processing Manual and process documents Build relationships with the external Sales Business Development Team