Chief Revenue Officer

Chief Revenue Officer (CRO)

Reports to: Chief Executive Officer
Location: Remote
Salary: £140,000 - £170,000 + package

About the Organisation

We are a high-growth, multi-site services business operating at the intersection of people, operations, and performance. We partner with some of the UK s most recognisable brands to deliver scalable solutions that drive commercial impact across large, complex organisations. Our focus is on long-term partnerships, measurable outcomes, and sustainable growth.

Purpose of the Role
The Chief Revenue Officer will own and lead the end-to-end commercial strategy, driving profitable revenue growth across key markets, with a particular focus on Retail and Hospitality employers. This role is responsible for unifying sales, partnerships, marketing, and revenue operations into a single, high-performing growth engine.

You will be a senior commercial leader with experience running large, multi-layered revenue teams, capable of balancing new business acquisition, account growth, and long-term strategic partnerships.

Key Responsibilities
Commercial & Strategic Leadership

• Define and execute the organisation s revenue growth strategy across priority sectors, with a strong emphasis on Retail and Hospitality.
• Drive a balanced growth model across new customer acquisition, upsell/cross-sell, and strategic account development.
• Partner with the CEO and executive team to align commercial strategy with overall business objectives.
• Own revenue forecasting, pipeline management, and performance reporting at executive and board level.

Revenue & Go-to-Market Execution

• Lead and scale large, multi-disciplinary revenue teams across sales, partnerships, marketing, and revenue operations.
• Oversee go-to-market strategy, value proposition development, pricing, and commercial packaging.
• Establish clear customer segmentation and engagement models, tailored to enterprise and multi-site clients.
• Create and embed structured account management frameworks, including executive sponsorship, joint business planning, and regular performance reviews.

Partnerships & Ecosystem Development

• Build and govern a strategic partner ecosystem that expands market reach and enhances customer value.
• Identify, negotiate, and manage commercial partnerships with complementary service providers, platforms, and industry specialists.
• Develop scalable partnership models with clear commercial outcomes and accountability.

Operational Excellence

• Ensure revenue operations are robust, data-driven, and scalable, with clear ownership of CRM, reporting, forecasting, and performance management.
• Drive continuous improvement in customer onboarding, retention, and lifetime value.
• Work closely with operational and delivery teams to ensure commercial commitments translate into high-quality customer outcomes.

Leadership & Culture

• Build, inspire, and retain high-performing commercial leadership teams.
• Create a culture of accountability, pace, and collaboration across revenue-generating functions.
• Act as a visible, credible leader internally and externally, representing the organisation with customers and partners.

Person Specification
Essential Experience & Skills

• Proven experience in a senior commercial or revenue leadership role (CRO, Commercial Director, Sales Director) within:
  • Retail or Hospitality OR
  • B2B sectors selling into Retail/Hospitality (e.g. Staffing/Talent Solutions, BPO, Consulting, Outsourced Services, Technology-enabled Services).
• Track record of leading large, complex revenue teams and delivering sustained, profitable growth.
• Strong commercial acumen with deep experience in forecasting, pipeline management, and revenue analytics.
• Experience selling and managing long-term, enterprise-level client relationships.
• Confident operating at board and investor level, with strong influencing and communication skills.

Desirable Attributes

• Experience scaling or transforming a commercial function in a high-growth environment.
• Exposure to multi-site, high-volume operating models typical of Retail and Hospitality.
• Strategic thinker with a hands-on, execution-focused mindset.
• Values-led leader who balances growth with long-term customer and organisational success.

Salary & Benefits:

• £140,000 - £170,000 base + bonus & exec package
• Home based with regular meetings in London