Service User Involvement and Volunteer Lead

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are 'Be open, be compassionate and be bold' and our teams apply these daily, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment, support and care options.

A fantastic opportunity has arisen to become a Volunteering Team Lead, building a peer network to support those who use our services in Waltham Forest and the provision of highly skilled and well-trained peer mentors and volunteers. We are hoping this role is for you.

Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our people by creating a focussed culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.

Where: Waltham Forest

Hours : Part Time, 22.5 per week

Full Time Salary : £35,220.59 - £37,184.91 dependent on experience (based on full time hours, pro rata for part time hours)

Contract: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Volunteers play a vital role in all the work we do. Our volunteers are an integral part of our service teams, and contribute in a wide variety of ways; they provide vital support to people who use our services, our staff teams and bring a variety of talents, skills, wisdom and experience.

The Volunteering Team Lead role is essential in developing a strong volunteering offer within our services.

You will be responsible for:

• Working in collaboration with service manager and staff team in order to identify meaningful opportunities for volunteers
• Creating and supporting a positive culture of volunteering within the service
• Recruit, train and coordinate volunteers
• Supporting the welfare and wellbeing of volunteers
• Developing internal and external links in order to attract volunteers
• To deliver and assess accredited and regulated training in order to support the development of volunteers; working within the framework of our Awarding Body
• Training colleagues in how to support and supervise volunteers, providing direct line-management supervision when required
• Investigate and resolve volunteer conduct matters when they arise
• Leading on service user involvement, facilitating conversations between service users and decision makers within the service
• Lead on service user involvement, working collaboratively with the team to promote meaningful service user involvement within the service. This includes facilitating the production of regular service user bulletins

• Experienced in recruiting, training and managing volunteers
• Aware of the challenges faced by the people using our services
• Experienced in delivering learning and training to others
• Accomplished written and verbal skills and a high degree of IT competency
• Capable, committed, and influential leader
• Experience of promoting the voice of service users

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

Direct applications only - we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW / Fringe

Outer London Weighting (£2,195.72)

10/2/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

John Stokes

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.