Customer Service Coordinator

Your new company
My client, a global leader in electronic manufacturing, is seeking a professional customer service coordinator to join their team on a permanent basis.
Do you have a passion for going that extra mile? Are you used to working at a fast pace and able to spin multiple plates? If so, I want to hear from you.
Working from modern offices, you will be joining a well-established team who offer support and career progression.

Your new role
The position is being offered full time Monday to Friday and is fully office-based.
You will report directly to the Managing Director and are responsible for managing customer relationships and supporting the sales process. The role involves processing customer orders, maintaining communication, and working collaboratively with internal teams to meet customer needs.
Additionally, the role includes managing customer backlogs, supporting sales generation, and contributing to lead generation efforts.
Some of your duties will include but not limited to.
Provide exemplary support to customers by processing orders accurately and efficiently.Maintain regular communication with customers, offering updates and reports on the status of their orders.Work with account managers to provide support in driving through new and repeat sales by promptly responding to customer enquiries.
Providing product information, and preparing accurate quotes within specified timeframes.Source new sales opportunities through inbound lead follow-up and email prospecting.Working closely with colleagues in Field Sales, Product Management, and other departments to meet customer needs and achieve shared goals
Dealing with general office administration
Data entry

What you'll need to succeed
Proven history in a fast-paced order processing / customer service position
Strong communication skills, both written and verbal
Passion for going that extra mile
Strong planning and organisation skills
Familiar with working with CRM systems

What you'll get in return
Competitive salary at between 27,000 to 30,000 per annum
Free parking
Progression opportunities
Friendly and supportive team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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