Customer Service Advisor

Call Centre Advisor

N17 - North London - Onsite

25,000 - 30,000

Office Hours Mon to Friday

If you're energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home.

We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we're looking for someone who's ready to make an impact.

About the Call Centre Advisor Role

You'll play a key part in shaping how our customers experience the brand every day.

Key Responsibilities of this Call Centre Advisor

• Provide outstanding customer service across email, live chat, and all social media channels
• Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity
• Communicate with customers in a way that reflects our community-first values
• Maintain and update our online product catalogue
• Create and optimise product listings, supporting promotions and website updates

What You'll Bring for this Call Centre Advisor role

• Experience in e-commerce or retail (fashion experience is a bonus)
• Strong organisational skills and a sharp eye for detail
• Ability to juggle tasks confidently and solve problems independently
• Excellent written and verbal communication
• A genuine passion for fashion and awareness of current trends
• A customer-first mindset with a focus on trust, transparency, and community

What You'll Get as a Call Centre Advisor

• The chance to grow with a thriving, fast-moving fashion brand
• A supportive, collaborative team that values openness and creativity
• Staff discount on our collections
• Ongoing training and development to help you level up

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.