CCA Recruitment Group

French Speaking Contact Centre Advisor Salary: £28,957 per annum + monthly financial incentives including lunch card worth £2,772 per annum and an impressive range of premium benefits Hours: Shifts operate between 07:00 and 22:00, Monday to Sunday . Prime Central London location Luxury Hospitality Brand High-End Clientele Are you a fluent French speaker with a passion for delivering exceptional service? Join a world-renowned luxury hospitality business , trusted by high?net?worth individuals across the globe, as a French Speaking Contact Centre Advisor within their corporate contact centre team. This is your chance to represent a prestigious brand known for excellence, personal service, and unforgettable guest experiences. Why You'll Love This Role As a French Speaking Contact Centre Advisor, you'll be part of a high-performing team dedicated to supporting clients with bookings and bespoke enquiries. Working in a professional, fast-paced contact centre environment , you'll be the first point of contact for VIP clients seeking a seamless, luxury hospitality experiences. What You'll Be Doing Every day brings something new. In this role, you will: Handle incoming telephone and email enquiries from clients Process bookings accurately while delivering exceptional service tailored to client needs Provide expert knowledge and guidance to clients Liaise with internal departments to manage special requests and ensure a flawless client journey Work in a fast-paced, dynamic contact centre environment where multitasking and prioritisation are key Embody the brand's core values Who we're looking for A native French speaker or fluent in French, both written and verbal You must also be fluent in written and verbal English Have the ability to deliver exceptional service with warmth, charm, and professionalism Can thrive in a high-performance contact centre environment Be adaptable, organised, and passionate about providing luxury client experiences Ideally you should be used to working for a luxury brand with high net worth individuals Apply today and become part of something exceptional. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre . What's on offer? Salary: £26,800 + £1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email , taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits £26,800 salary plus £1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Personal Assistant Location: Didsbury- Fully Office based Salary: £30,000 Hours: Monday- Friday 9am-5.30pm Full time, Permanent We're looking for an organised and friendly Personal Assistant to support our client and their Leadership Team and keep the office running smoothly. You'll handle PA duties while making sure the workplace is welcoming, efficient and well-organised. Responsibilities of this role Manage diaries, meetings and travel. Prepare meeting packs, take minutes and track actions. Act as a professional point of contact for internal and external stakeholders. Welcome visitors Manage meeting rooms, catering, events and general office hospitality. Liaise with landlords, contractors and suppliers. For this role you will have: Experience as a PA, EA or senior administrator. Excellent organisation and prioritisation skills. Strong communication skills and confidence working with senior leaders. Ability to manage multiple tasks independently. Good Microsoft Office skills (Outlook, Word, Excel, PowerPoint). Experience taking minutes and tracking actions Please apply today for more Information Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Business Development Executive Location: Newcastle Upon Tyne (Hybrid - 3 days in the office, 2 days remote) Working Hours: Monday - Friday, 9:00am - 5:00pm Salary: Competitive basic + commission (OTE 60,000 Year 1, 70,000+ Year 2) Uncapped Territory: UK-wide About My Client My client is a market-leading provider of data, insights, and software solutions that support the construction and professional services sectors. Their innovative platforms help businesses make smarter decisions, win more work, and operate more efficiently. They are known for their fantastic culture, open, respectful, and collaborative, where high performance is recognised and rewarded. The Opportunity for this Business Development Executive role I am looking for a driven and motivated Business Development Executiive to join a high-performing team in a pure new business role , focused on winning new clients across the UK. This is a hybrid, office-based position , not a field sales role. All client meetings, presentations, and product demonstrations are conducted remotely via Microsoft Teams , allowing you to focus on building pipeline and closing deals without the need for travel to client sites. You'll operate in a structured, corporate sales environment, selling into the professional services market , and taking full ownership of the sales cycle from prospecting through to close. Key Responsibilities of this Business Development Executive Proactively prospect and generate new business opportunities across the UK Build, manage, and progress a strong sales pipeline Conduct consultative discovery conversations with senior stakeholders Deliver engaging, value-led product demonstrations via Teams Develop tailored proposals and negotiate commercial agreements Close new business and consistently achieve or exceed revenue targets Maintain accurate CRM records and pipeline forecasting What I'm Looking For as a Business Development Executive Proven experience in a B2B sales or business development role A strong ability to prospect, open doors, and close deals Confident engaging with senior decision-makers Highly driven, motivated by success and high earnings Comfortable working in a structured, corporate sales environment Someone ready to take the next step and elevate their sales career Desirable (Not Essential) Experience in SaaS or construction-related sales Familiarity with HubSpot or similar CRM tools What's on Offer Excellent earning potential with uncapped commission A supportive, high-performance culture Clear structure, training, and development pathways The opportunity to join a growing, forward-thinking business A collaborative environment where success is recognised and rewarded If you're driven, know how to prospect and close, and want to maximise your earning potential in a supportive and high-performing environment, I'd love to hear from you Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: Litigation Officer (Debt Recovery) Location: Sale, Manchester with travel (office 2 days/home 3 days) Hours: 37.5 per week Mon-Fri Salary: up to 39,000 DOE + 10% bonus + benefits I am looking to recruit an experienced Litigation Officer for a client based in Sale, Manchester and the role with involve some travel. Ideally you will hold a law degree or the equivalent. Have you previously worked within debt recovery? Have you managed multiple legal actions cases? As a Litigation Officer for my client, you will manage the execution of legal actions for the collection of overdue customer balances. You will be responsible for initiating legal proceedings against customers who have failed to settle outstanding debts, managing cases from initiation to successful resolution. The Litigation Officer will: Work to deadlines and manage cases . Keep accurate records of litigation cases, including communications, legal filings, and court orders. Prepare documents and draft and file legal documents, including complaints, motions, summons, and other court filings. Assess accounts that have reached the litigation/vacant process and enforcement action, ensuring only viable cases are pursued to a final hearing. Start legal proceedings against customers with overdue balances, ensuring compliance with legal and regulatory guidelines. Work with Solicitors to prepare detailed witness statements for positive outcomes at final hearings. Manage risks on legal cases associated with litigation efforts, including potential liabilities and cost-effectiveness. Your Litigation Officer experience: Previous experience in litigation and court attendance, with a focus on debt collection. Strong knowledge of debt recovery litigation processes, legal filing procedures, and courtroom protocols. Experience managing debt collection cases through the full litigation cycle, from initiation to judgement. Experience in a collection's environment, specifically with large customer bases or commercial accounts. In-depth knowledge of legal processes impacting debt collection, including litigation and enforcement across England or Scotland. Understanding of regulatory requirements organisations. Experience using Customer CRM and/or Lead Management systems. Please follow the link to apply for this Litigation Officer role based in Sale. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Talent Acquisition Specialist Location: East Central London (hybrid worked 3 days office/2 days at home) Salary: Up to 55,000 DOE My client is looking to recruit an experienced Talent Acquisition Specialist based at their East Centre offices. You will play a key role in identifying, attracting, and hiring high-quality talent to support the organisation's growth and success. You will work as part of a Talent Acquisition team recruiting for roles across the UK and Ireland. Can you proactively build and maintain a high-quality talent pipeline will be critical in securing skilled, high-performing, and culturally aligned professionals? Do you have experience recruiting for technical roles, particularly within AI-focused, data and analytics environments? As Talent Acquisition Specialist you will: Collaborate with hiring managers to understand talent needs, job requirements and team dynamics. Develop recruitment strategies that align with organisational goals and market trends. Provide insights and recommendations to enhance the effectiveness of recruitment. Utilise various sourcing methods inc. job boards, social media, networking, referrals and direct outreach, to identify and attract qualified candidates. Manage relationships with external recruitment agency partners and Preferred Supplier List. Review CVs and conduct initial phone screens to assess cultural fit, technical skills, and motivation to join the company. Serve as a point of contact for candidates, addressing inquiries and providing timely updates on their application status. Utilise the ATS to manage the end-to-end recruitment process, including job posting, candidate sourcing, screening, interviewing and offer management. Prepare and present recruitment reports and track KPIs If you have previous experience as a Talent Acquisition Specialist doing all of the above please follow the link to apply. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Health & Safety Director Location: Salisbury/London Package: 100,000 - 110,000 + Bonus + Benefits The Opportunity We are seeking an experienced and commercially minded Health & Safety Director to lead and evolve the health, safety and compliance function within a growing residential services business. This is a strategic leadership role requiring a strong blend of operational credibility, systems thinking and stakeholder management. We are looking for an individual who can build best-in-class safety processes, create a positive safety culture and act as a trusted adviser to both senior leadership and clients. While experience within residential property is highly desirable, we are equally interested in candidates from FM, property services, maintenance, utilities, infrastructure, construction support services or other operationally focused businesses where health and safety is an integral part of service delivery. Key Responsibilities Develop and implement the organisation's health, safety and compliance strategy. Lead the continuous improvement of health and safety management systems, policies, processes and reporting frameworks. Ensure compliance with all relevant legislation, regulations and industry standards. Drive a proactive safety culture across a geographically dispersed operational workforce. Provide strategic advice and guidance to the Executive Leadership Team and Board. Lead, coach and develop a high-performing health and safety team. Establish meaningful KPIs, metrics and governance processes to monitor performance and drive accountability. Oversee audits, inspections, investigations and corrective action programmes. Build strong relationships with clients and external stakeholders, representing the business as the senior health and safety lead. Support operational leaders in balancing commercial objectives with effective risk management. Lead on major incident management and ensure lessons learned are embedded across the organisation. Identify opportunities to leverage technology, systems and data to improve safety performance and operational effectiveness. About You We are looking for a strategic and influential leader who combines technical excellence with strong commercial awareness. You will likely bring: Significant senior leadership experience within health and safety. Experience operating within residential, facilities management, property services or similar multi-site service environments. A proven track record of designing, implementing and improving health and safety systems and processes. Strong understanding of governance, risk management and regulatory compliance. Experience leading and developing teams across multiple locations. The ability to operate effectively at both strategic and operational levels. Excellent stakeholder management and communication skills. Demonstrable experience working directly with clients, customers and senior external stakeholders. Experience presenting to Boards and Executive leadership teams. A data-driven and continuous improvement mindset. Qualifications NEBOSH Diploma (or equivalent) essential. Chartered Membership of IOSH (CMIOSH) preferred. Relevant degree or professional qualification desirable. Why Join? This is an opportunity to shape and influence the health and safety agenda of a growing organisation where safety is fundamental to service delivery. You will have genuine executive exposure, the ability to drive meaningful change and the platform to build a best-in-class safety function that supports both operational excellence and business growth. If you are a strategic health and safety leader with strong systems capability, excellent people leadership skills and the confidence to engage with clients and executives alike, we'd welcome a conversation. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: B2B Sales Executive - Construction Sector (Desk-Based) Location: Bournemouth (Hybrid - 3 days office / 2 remote) Hours: 37.5 per week Mon-Fri 09.00am-17.30pm Salary: Competitive + Uncapped Commission (Yr 1 OTE 70,000) I am looking for an experienced B2B Sales Executive to drive growth of a tech platform, helping construction win new projects & increase their sales pipelines across the UK to join my client in the construction sector. Based at their Bournemouth office. This is a consultative, insight-led role where you'll build long-term partnerships with clients from the construction sector. Can you influence senior stakeholders, and shape commercial outcomes through insight based selling? Do you thrive on closing deals? What You'll Be Doing as a B2B Sales Executive Generate and close new business across focusing on mid-to-enterprise accounts Lead consultative sales conversations at C-level (CEO, MD, Sales, Marketing & Technical Directors) Identify commercial drivers and align solutions to visibility, compliance, and specification outcomes Educate clients on how the product will increase their sales Sell value-led solutions addressing visibility gaps and technical requirements Manage a robust pipeline, maintaining deal control, momentum, and forecasting accuracy Collaborate internally to deliver tailored demos, messaging, and solutions Represent the company at industry events, building credibility and brand presence As an experienced B2B Sales Executive you will Proven experience in B2B consultative sales, with strong closing ability Background in consultative sales - desk based Skilled in engaging senior decision-makers and influencers Commercially astute, with the ability to uncover and articulate value Organised, self-driven, and accountable for results Comfortable managing complex sales cycles and multiple stakeholders CRM confident (Salesforce advantageous) Interest in the construction sector, specification process, and BIM Benefits for this B2B Sales Executive role Uncapped earning potential with strong OTE progression Hybrid working 25 days holiday + bank holidays (buy/sell options) Great pension, life assurance & discounted private medical 24/7 GP access for you and your family Opportunity to build a specialist, high-value sales career If you're a driven, B2B Sales Executive role based in Bournemouth I'd love to hear from you. Please follow the link to apply. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Success Manager Bournemouth Hybrid (3 Days Office / 2 Days Home) 30,000+ Commission Realistic OTE 52,000 Monday to Friday, 09:00 - 17:30 Are you a commercially minded customer-facing professional who thrives in a fast-paced, target-driven environment? Do you enjoy building relationships, helping customers achieve results, and identifying opportunities for growth? You'll manage a portfolio of existing customers and so this is a high-activity role where success comes from building strong customer relationships through regular phone and video engagement. You'll help customers maximise value from the platform while driving retention, identifying commercial opportunities, and contributing to overall business growth. The Role as a Customer Success Manager As a Customer Success Manager, you'll take ownership of a portfolio of over 200 subscribers, working closely with both users and decision-makers to ensure they achieve their goals. You'll be responsible for delivering a high volume of quality customer interactions, helping clients embed the systems into their daily workflows and get the most from their subscription. Alongside customer success activities, you'll play an important commercial role by supporting contract renewals and identifying upsell and cross-sell opportunities, with strong performance rewarded through our commission scheme. Key Responsibilities of a Customer Success Manager Manage a portfolio of 200+ customers, developing strong relationships across multiple stakeholders. Conduct regular outbound calls and online meetings to understand customer objectives, challenges, and opportunities. Demonstrate how you can help customers target projects, track opportunities, and stay ahead of competitors. Deliver engaging online training sessions and platform demonstrations. Maintain a high volume of weekly customer touchpoints across phone, email, and video channels. Monitor customer usage, engagement levels, and satisfaction to proactively identify and mitigate renewal risks. Create focused account plans with clear actions, timelines, and measurable goals. Lead value-driven commercial conversations to uncover upsell and cross-sell opportunities and pass qualified leads to the Account Management team. Maintain accurate records and activity tracking within Salesforce and other internal systems. Share customer insights and feedback with Sales, Product, Marketing, Content, and Finance teams to support continuous improvement. About You We're looking for someone who enjoys working towards clear goals and is motivated by delivering strong results for both customers and the business. You may already be working in Customer Success or Account Management, or perhaps you're ready to step up from a BDR, SDR, telesales, or inside sales role. You'll Have: Experience in customer success, account management, inside sales, telesales, or a similar customer-facing position. Confidence communicating with customers over the phone and via video meetings. Strong presentation skills and the ability to handle questions and objections professionally. A good understanding of SaaS or subscription-based businesses, including the importance of onboarding, engagement, retention, and renewals. Experience using CRM systems, ideally Salesforce. Strong organisational skills with excellent attention to detail. Commercial awareness and the confidence to identify growth opportunities without being overly sales-focused. A resilient and proactive approach, with the ability to manage a busy portfolio and work at pace. Desirable: Experience within the construction sector. Experience selling to construction businesses or building product suppliers. What's on Offer? Competitive basic salary plus commission. Realistic on-target earnings of 52,000 . Hybrid working model: 3 days in the Bournemouth office, 2 days from home . Clear performance targets and genuine earning potential. Opportunity to join an established market-leading business with strong growth ambitions. Collaborative, supportive team environment with ongoing development opportunities. If you're passionate about customer success, enjoy building relationships, and want a role where your efforts directly influence customer outcomes and business growth, we'd love to hear from you. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Direct Sales Executive Location: Peterlee (Hybrid after successful probation) Salary: 26,678 - 29,987 + Uncapped Commission (Realistic OTE 40,000+) Hours: Full Time 37.5 hours per week Monday - Friday, 9:00am - 5:00pm Join a Fast-Growing Business Where Your Success is Rewarded We're delighted to be working with an award-winning and rapidly expanding organisation that is looking to add ambitious Direct Sales Executives to its growing Connectivity team. If you're a driven sales professional who enjoys speaking with business owners, thrives on hitting targets and wants to maximise your earning potential through uncapped commission, this is an opportunity not to be missed. You'll be joining a supportive, high-performing sales environment where your hard work is recognised, career progression is encouraged and your success is rewarded. What's in it for you? Competitive basic salary of 26,678 - 29,987 Fantastic commission with realistic earnings of 40,000+ Hybrid working following successful completion of probation Monday to Friday working - enjoy your evenings and weekends 25 days annual leave plus Bank Holidays Additional Celebration Day holiday Option to buy or sell up to five additional days of annual leave Annual salary reviews Free breakfast, refreshments and premium coffee when in the office Modern office facilities with an on-site gym and social spaces Free parking Cycle to Work Scheme Electric Vehicle Scheme Healthcare contributions towards dental, physiotherapy and optician costs 24/7 Employee Assistance Programme and Virtual GP Quarterly and annual recognition awards Employee referral bonus Regular team socials and company events Ongoing training, development and genuine career progression opportunities The Role As a Direct Sales Executive, you'll be responsible for generating new business opportunities within the SME phone and broadband market. You'll engage with business owners, understand their requirements and recommend the most suitable connectivity solutions while identifying opportunities to introduce additional business services where appropriate. This is a varied sales role where you'll manage your own pipeline, build lasting customer relationships and work towards achievable sales targets in a supportive environment. Key Responsibilities Generate new business opportunities through outbound sales activity Handle inbound customer enquiries and convert opportunities into sales Build strong relationships with SME business customers Understand customer requirements and recommend suitable connectivity solutions Prepare quotations and negotiate pricing and contract terms Manage your sales pipeline using Salesforce CRM Achieve and exceed individual sales targets and KPIs Identify opportunities to cross-sell additional business services Deliver an excellent customer experience from first conversation through to completion Maintain accurate customer records and sales activity About You We're looking for confident, motivated and resilient sales professionals who enjoy building relationships and achieving results. You'll ideally have: A proven track record of meeting or exceeding sales targets Experience in outbound sales, B2B sales, telesales or consultative sales Experience within telecoms, connectivity, utilities or another service-based sales environment would be advantageous but isn't essential Excellent communication and relationship-building skills Confidence speaking with business owners and decision-makers Strong objection-handling and negotiation skills A positive, self-motivated attitude with a genuine desire to succeed Strong organisational skills and attention to detail Experience using CRM systems such as Salesforce would be beneficial Why Apply? This is an excellent opportunity to join a growing organisation that genuinely invests in its people. You'll receive excellent training, ongoing support and the chance to build a long-term career with fantastic earning potential. If you're looking for a sales role where your effort is recognised, your earnings are uncapped and career progression is encouraged, we'd love to hear from you. Apply today to find out more about this exciting opportunity. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Inbound Telesales Advisor Location: Dundee Salary: £25,000 basic (£45,000+ OTE) Guaranteed earnings in your first 3 months We are working with one of the fastest going local businesses who provide finance solutions to the automotive sector. We are looking for driven, high-achieving individuals who thrive in a warm lead/inbound sales environment and want to maximise your OTE earning potential. This is the chance to take your sales career to the next level, with every 2 weekend off and NO COLD CALLING! We also offer unbeatable training, support and brilliant commission potential and career advancement. What's in it for you: £25k basic + uncapped commission (OTE up to £45K) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through our Ninja Training Academy Career progression, regular incentives, and team perks What you'll do: Speak with customers via phone, email, and live chat Advise on tailored finance options Guide customers from enquiry to approval Coordinate with internal teams and dealerships Deliver outstanding service and accurate documentation handling What we're looking for: Sales or customer service experience (ideally phone-based) Confident, target-driven, and customer-focused Strong communication and organisational skills Apply now to start your journey with us. Start date: March/April 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

German-Speaking Customer Service Advisor Join A Fun, Travel-Loving Team in Edinburgh! Are you fluent in German, love travel, and have a knack for problem-solving? If so, we want You ! Edinburgh £26800 & Monthly bonus up to £70 per month Why You'll Love it here as a German-Speaking Customer Service Advisor: 33 days annual leave (including bank holidays Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities What You'll Do as a German-Speaking Customer Service Advisor: Help customers with travel enquiries via phone, chat, and email Solve problems with empathy and efficiency Stay updated on promotions and policies Support your team on projects and huddles What You'll Bring as a German-Speaking Customer Service Advisor Fluent in English and German (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. When and Where as a German-Speaking Customer Service Advisor: German line hours: Mon-Sun, 8 AM - 5pm Edinburgh - Onsite Start Date: June & July 2026 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Direct Sales Advisor - Contract Renewals (Water) Peterlee (Hybrid Working) 26,678 - 29,987 basic + OTE 40,000+ Monday to Friday, 9:00am - 5:00pm Are you a confident sales professional who enjoys building long-term relationships and closing deals? Looking for a role where you can add real value while earning strong commission? We're working with a fast-growing, award-winning organisation within the utilities sector, and they're looking to expand their team with a Direct Sales Advisor specialising in water contract renewals . The Opportunity In this role, you'll manage a pipeline of business customers approaching the end of their water contracts , guiding them through the renewal process and securing the most suitable solutions. You'll focus on retaining accounts, building trust, and identifying opportunities to introduce additional services. This is a consultative sales role, ideal for someone who enjoys meaningful client conversations rather than purely transactional selling. Key Responsibilities Manage and engage a pipeline of upcoming water contract renewals Understand customer needs and recommend tailored renewal solutions Retain customers through competitive and commercially sound offers Identify and convert cross-sell opportunities across additional services Build strong, long-lasting relationships with a diverse client base Confidently handle objections and resolve customer queries Maintain accurate records and effectively manage your workload What We're Looking For Previous experience in sales, account management, or contract renewals Experience within water contracts or the utilities sector would be highly advantageous Strong communication and negotiation skills A customer-focused approach with excellent listening ability Highly organised with the ability to manage your own pipeline Target-driven and motivated by achieving results Confident handling commercial conversations and objections Good IT skills, including Microsoft Office What's in It for You? Competitive basic salary with realistic OTE of 40k+ Hybrid working model Clear progression opportunities within a growing business Supportive and collaborative team environment Incentives and recognition for high performance Interested? If you're looking for your next step in sales and want to specialise in water contract renewals within a growing sector, apply now to find out more. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Sales Agent Multi Sales (Water + Waste) - Double the Product, Double the Opportunity! Salary: Up to 28,000 + Commission - 1st year OTE 36K, Top earners 45K UNCAPPED COMMISSION + Great Incentives Hours: 9am - 5pm, Mon - Fri Location: Peterlee Hybrid after 12 weeks - 2 days in the office, 3 days remote Start asap! Want more variety, more opportunity, and more ways to earn? We're launching a brand-new Multi Sales Team - giving you the chance to sell across both water AND waste services. More products = more conversations = more commission What You'll Be Doing Managing the full 360 sales process Outbound B2B sales from initial contact to close Selling across multiple utility services (water + waste) Engaging SME clients and identifying the best solutions for them Building strong pipelines and maximising every opportunity Closing deals and consistently hitting targets Passing leads to other departments for other services (also paid on leads) What We're Looking For Background in telesales / B2B sales Someone who thrives in a fast-paced, target-driven environment Confident, adaptable, and quick to learn multiple products Strong objection handling and closing skills A real go-getter attitude What's In It For You Uncapped Commission + Incentives - with more earning potential due to multi-product selling Opportunity to join a growing team More variety in your role = less repetition Clear progression opportunities as the team expands Supportive but competitive sales culture Why Join? If you're someone who gets bored selling just one thing - this role keeps it fresh, exciting, and financially rewarding. Perfect for salespeople who want to maximise every call and every deal. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

French Speaking Contact Centre Advisor Salary: £28,957 per annum + monthly financial incentives including lunch card worth £2,772 per annum and an impressive range of premium benefits Hours: Shifts operate between 07:00 and 22:00, Monday to Sunday . Prime Central London location Luxury Hospitality Brand High-End Clientele Are you a fluent French speaker with a passion for delivering exceptional service?Join a world-renowned luxury hospitality business , trusted by high?net?worth individuals across the globe, as a French Speaking Contact Centre Advisor within their corporate contact centre team.This is your chance to represent a prestigious brand known for excellence, personal service, and unforgettable guest experiences. Why You'll Love This Role As a French Speaking Contact Centre Advisor, you'll be part of a high-performing team dedicated to supporting clients with bookings and bespoke enquiries. Working in a professional, fast-paced contact centre environment , you'll be the first point of contact for VIP clients seeking a seamless, luxury hospitality experiences. What You'll Be Doing Every day brings something new. In this role, you will: Handle incoming telephone and email enquiries from clients Process bookings accurately while delivering exceptional service tailored to client needs Provide expert knowledge and guidance to clients Liaise with internal departments to manage special requests and ensure a flawless client journey Work in a fast-paced, dynamic contact centre environment where multitasking and prioritisation are key Embody the brand's core values Who we're looking for A native French speaker or fluent in French, both written and verbal You must also be fluent in written and verbal English Have the ability to deliver exceptional service with warmth, charm, and professionalism Can thrive in a high-performance contact centre environment Be adaptable, organised, and passionate about providing luxury client experiences Ideally you should be used to working for a luxury brand with high net worth individuals Apply today and become part of something exceptional. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: IT Support & Systems Engineer Location: Altrincham office based Contract Type: Day Rate Contract or FTC or Permanent Salary: Up to 50,000 DOE + benefits Hours: 37.5 per week Mon-Fri I am looking to recruit an experienced IT Support & Systems Engineer to provide hands-on support across internal IT systems and voice platform, for a contact centre client based in Altrincham. The role requires cloud based experience. The successful candidate will join them during an exciting period of growth with the opportunity to develop. This role offers an immediate start. This role instrumental in maintaining operational stability, supporting users across all levels, and ensuring the performance, security, and reliability of core IT services. Do you have proven experience in IT support across 1st/2nd/3rd Line within a fast-paced environment? Do you have an understanding of endpoint management and IT best practices? Are you a self starter? Key Responsibilities of the IT Support & Systems Engineer Deliver internal IT support across Line 1, 2, and 3, covering users, systems, and infrastructure. Manage endpoint estate including laptops, desktops, mobile devices, covering provisioning, support and repairs. Configure and deploy end-user equipment to a high standard against documented processes. Support internal voice platforms, including fault diagnosis across all levels and coordination with third-party suppliers. Provide support and diagnostics for telephony systems. Maintain and support internal IT and VoIP platforms, ensuring high availability and reliability. Monitor network performance, availability, and security, proactively identifying and resolving issues. Perform routine maintenance including patching, firmware updates, and system backups. Coordinate with external vendors and service providers for support and incident resolution. Administer Microsoft 365 and other SaaS platforms, ensuring performance, security, and uptime. Manage user accounts, permissions, and access controls. Monitor system capacity and performance, implementing improvements where required. Maintain clear and accurate technical documentation, including system configurations and processes. Provide responsive and professional support to contact centre leaders. Experience required for this IT Support & Systems Engineer role: Strong troubleshooting and problem-solving capability across systems, networks, and endpoints. Experience managing Microsoft 365 and SaaS environments. Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX. Strong communication skills with the ability to engage both technical and non-technical stakeholders. Highly organised, detail-oriented, and delivery-focused. Able to work independently and take ownership of issues through to resolution. MS-900 certification (desirable). Key Attributes of an experienced IT Support & Systems Engineer Proactive and self-motivated Reliable and dependable Professional and user-focused High level of discretion and integrity A team player Please follow the link to apply for this IT Support & Systems Engineer role based in Altrincham for an immediate start. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!

Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!

Fraud Customer Service Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Customer Service Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Customer Service Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Customer Service Advisor. What You'll Be Doing As a Fraud Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Customer Service Advisor, you should have: Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week. Must be flexible between these days and times. Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all times Essential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalism Background Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screening Why Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.