Sales/Account Manager

The Company

Established in June 2018, Counted is a finance recruitment brand, based in Worcester. We work with both large household names and smaller local companies across the West Midlands to help them find the best Accounting talent. We place the best Accountants in the best businesses.

We pride ourselves on our training and support. Our role comes with a basic salary and then a strong commission scheme. Our 2025 trainees earned £38,000 in their first year.

Our Mission

To build a leading Accountancy recruitment business, which is a pillar of the community where candidate experience is key. We will place the best accountancy talent, into the best companies, where success follows as a result of quality service and clients are made to feel special.

Main Duties

As a Sales / Account Manager in recruitment, you will manage client accounts and oversee the full recruitment lifecycle, acting as the main point of contact for clients and candidates. Working alongside a resourcer, you will deliver recruitment solutions while keeping client service at the heart of everything you do.

The role is fast-paced and KPI-driven, combining account management, consultative sales and recruitment. There is a sales element, but no cold calling. You will work with existing and warm clients within the accountancy and finance sector, focusing on long-term relationships and maintaining a strong talent pipeline.

Main duties include:

Account Management & Client Development:

• Manage and develop relationships with a portfolio of clients
• Act as a trusted recruitment partner to hiring managers and senior stakeholders
• Generate new business from existing and previous clients
• Re-engage lapsed clients through service-led, consultative conversations
• Attend regular client meetings, both in person and via Teams
• Proactively plan recruitment activity with clients

Recruitment

• Manage the full recruitment process, supported by a resourcer
• Build and maintain strong relationships with candidates at all levels
• Be involved in the end-to-end recruitment process, including sourcing, screening, selection, offer management and onboarding
• Regularly engage with candidates via phone and email
• Arrange interviews and support candidates with interview preparation
• Ensure a consistently high level of service for both clients and candidates

Administration & Marketing Support

With the support of our resourcing and administration team:

• Create and manage job advertisements
• Format CVs and client documentation
• Assist with marketing campaigns across social media and traditional channels
• Support networking events and client engagement initiatives
• Produce and assist with targeted mailer campaigns

Desired Experience

We are looking for a down-to-earth individual with drive, ambition and a strong work ethic. The most important qualities for success in this role are motivation, resilience, relationship-building skills and compassion for others.

Experience in a sales, account management, recruitment or telephone-based role is advantageous, as is experience managing external client relationships. However, we have had great success with candidates from customer-facing backgrounds such as hospitality, retail or marketing. Graduates are welcome, but a degree is not essential.

You must be comfortable regularly picking up the phone and speaking with new and existing clients.

Our Ethics

Driven

We are always looking for staff that are driven to succeed and constantly looking to improve the business.

Hardworking

We want colleagues who realise nothing big is achieved easily! You need to be hands on.

Initiative

We always go over and above what is expected of us.

Passionate

We want people who are passionate, have an opinion and are not afraid to share it.

Caring

We want people who understand that if we care and look after our customers, revenue will be earnt as a by-product.

Why Join us?

• Full training provided. We will have a structured path to develop you.
• There are no targets during your training period, we focus on your development.
• The opportunity to genuinely impact the direction and vision of a business
• The opportunity to be listened to and have your opinion mean something
• A genuine chance to make a difference
• Flexi time & Hybrid working