Client Support Coordinator and Data Administrator

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a Client Support Coordinator and Data Administrator to provide high-quality client contact, data management and performance reporting for our Connect to Work service in Enfield.

This role plays a central part in ensuring the service runs smoothly and meets contractual requirements. You will act as a first point of contact for new referrals, while also leading on accurate data entry, reporting and insight to support service delivery and continuous improvement.

The role is ideal for someone who enjoys combining people-facing work with structured, detail-focused data and administrative responsibilities, and who is motivated by supporting people to move towards employment.

What you ll be doing

If you were working with us, you would play a key role in keeping the Connect to Work service running smoothly and effectively.

You would be the first point of contact for new referrals, creating a positive and reassuring experience for clients from the very start. Through confident and sensitive conversations, you would help people understand the service, feel supported, and be guided towards the right next steps.

Alongside this, you would take ownership of service data and reporting, ensuring information is accurate, timely and compliant with contractual requirements. Your work would directly support decision-making, performance monitoring and continuous improvement across the service.

You would work closely with operational teams, managers and external stakeholders, using insight and coordination to help the service meet targets, demonstrate impact and achieve strong outcomes for participants.

This is a role where your organisation, attention to detail and ability to see the bigger picture would make a real difference enabling frontline staff to focus on supporting people into meaningful employment.

What you ll need

To succeed in this role, you will bring:

• Strong Microsoft Excel skills, including the ability to analyse and present data clearly

• Experience in data administration, reporting or service administration

• Confidence communicating with a wide range of people, both verbally and in writing

• Excellent attention to detail and a strong commitment to data quality

• The ability to manage information accurately across multiple systems and meet deadlines

• Strong organisational and problem-solving skills

• An understanding of confidentiality, data protection (GDPR) and information governance

• A genuine interest in supporting people and contributing to positive employment outcomes

Further details, including desirable experience, are set out in the Job Description & Person Specification attached.

What we offer

• £29,000 per year
• 30 days annual leave plus public holidays, pro rata (FTE)
• Paid company closed days at the end of the year (FTE)
• Flexible, paid Wellbeing Hour every fortnight (FTE)
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What s next

Before you apply, please note the following:

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.

Start your application today and take the next step in a rewarding career.