Working Well Trust

4 job(s) at Working Well Trust

Working Well Trust
Jul 11, 2026
Full time
About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements. What you'll be doing If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements. You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance. You would: Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving. Ensure services meet contractual outcomes, delivery timeframes and quality standards. Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery. Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders. Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans. Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed. Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow. Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns. Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings. Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff. Support budget holders and work with the Finance Manager to ensure budgets are managed effectively. Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities. You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills. What you'll need We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services. You will need to bring: Experience of IPS or equivalent team leadership. Experience of managing teams, performance and service delivery. Strong organisational skills, with the ability to manage a complex and demanding workload. Experience of monitoring, contract reporting and using data to support service planning. The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff. Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues. Good writing skills and the ability to communicate clearly with a range of audiences. Good IT skills, including Microsoft Word, Excel and online systems. A strong commitment to equality, diversity and inclusion. Knowledge of legislation relevant to employment, including the Equality Act. The ability to work across boroughs and provide leadership in more than one service location. Tact, diplomacy, discretion and the ability to build rapport with different people. A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed. It would also be helpful if you have experience of: Managing multiple teams across boroughs. IPS Grow systems and fidelity reviews. Mental health services. Quality standards or accreditation. Project and service development. Budget management. Working with GP practices, NHS teams or other health and community partners. A postgraduate degree. What we offer 30 days annual leave plus public holidays (FTE) Paid company closed days at the end of the year (FTE) Flexible, paid Wellbeing Hour every fortnight (FTE) 6% employer pension contribution Working Well Trust is an equal opportunities employer and Confident about Disabilities. What's next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here : in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. Start your application today and take the next step in a rewarding career. Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
Working Well Trust
May 28, 2026
Full time
About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are recruiting a Communications Lead to join Working Well Trust. This is a 35-hour per week role, Monday to Friday, based at our Bethnal Green office with travel to other offices and boroughs when required. Hybrid working is available, with a minimum of three days on site per week. Occasional evening work may be required. This role will lead and deliver Working Well Trust s communications activity across digital, print and internal channels, ensuring that our content is engaging, accessible, timely and aligned with organisational aims, service requirements and brand standards. The postholder will also support contract mobilisation, stakeholder engagement and effective internal communication across the organisation. We are looking for someone with strong communications, digital content, copywriting and design skills, who can bring creativity, structure and initiative to a growing mental health and employment charity. You will work closely with the CEO, Operations Director, HR Advisor, service teams, clients and external stakeholders to ensure our communications reflect our values, services and impact. Experience of working in the voluntary sector, mental health, employment support, disability or neurodiversity would be beneficial, but above all, we are looking for someone who is committed to Working Well Trust s aims and able to communicate our work clearly, sensitively and creatively. What you ll be doing You will plan, write and schedule engaging content across Working Well Trust s social media channels, including Facebook, LinkedIn, Instagram and TikTok, ensuring posts are timely, accessible and aligned with our organisational aims and, where appropriate, the funding requirements of individual services. You will update and maintain the Working Well Trust website using WordPress, ensuring content is accurate, current and accessible. You will also liaise with our website developer to resolve faults and support structural changes when required. You will create marketing and promotional materials in line with Working Well Trust brand guidelines, including leaflets, flyers, posters, banners, presentations, infographics and impact statements. You will work with teams and clients to develop content that promotes our services, supports referrals and reflects the communities we work with. You will lead on co-production activities and events where appropriate, supporting clients and teams to contribute meaningfully to communications and promotional materials. You will support staff with case studies and service stories, providing guidance on content, editing and refining material so that it is suitable for Working Well Trust communications. You will create a monthly internal newsletter for staff and support the development of an external newsletter, with the purpose and target audience to be agreed. You will maintain communications schedules and distribution lists to support targeted communication with staff, clients, employers, funders, referral partners and other stakeholders. You will work alongside the CEO and Operations Director to draft and implement communications plans to support the mobilisation of new services, including liaising with contract leads and funders where appropriate. You will also support events, internal meetings, audits, reporting and general communications activity as required. What you ll need We are looking for someone who brings: Proficient skills and experience in using social media for organisational and event promotion, including platforms such as Facebook, LinkedIn, Instagram and TikTok. Experience of using social media scheduling tools such as Hootsuite or Buffer, including paid-for posts. Experience of using analytics and insight tools to improve reach and engagement across digital platforms. Experience of using WordPress or a similar content management system to create, edit and maintain webpages. Proficient graphic design skills and experience using Canva or similar design platforms. Excellent written communication skills, including copywriting, creative storytelling and strong attention to detail. The ability to present information clearly, engagingly and accessibly for different audiences. Good interpersonal skills and the ability to build positive working relationships with staff, clients, external partners and supporters. Strong organisation skills, with the ability to plan, prioritise and manage conflicting demands and deadlines. Confidence working independently and collaboratively within a small team. Competence in Microsoft 365 tools, including SharePoint, Word and Excel. Commitment to Working Well Trust s aims and objectives. Beneficial, but not essential: Experience of working in the voluntary sector. Knowledge of mental health, neurodiversity, disability or safeguarding awareness. Experience of producing online content in a range of formats, including video and multimedia storytelling. Experience of designing and updating marketing materials. Experience of collaborative working with service clients, including co-production. Above all, we are looking for an inspiring and committed individual who has a genuine desire to support our aims. What we offer £33,000 per year 30 days annual leave plus public holidays, FTE Employer pension contribution of 6% Supportive environment within a growing, dedicated team Meaningful, rewarding work supporting people into employment Expenses paid for mandatory travel during work hours Flexible, paid Wellbeing Hour every fortnight, FTE What s next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. Working Well Trust is an equal opportunities employer and Confident about Disabilities. If you are ready to help us strengthen how we communicate our work, services and impact, click Apply to submit your CV and answer the screening questions. Start your application today and take the next step in a rewarding career. Closing date: 9am Monday 15th June 2026 Telephone interview stage: 17th 19th June 2026 Final stage interviews: Friday 26th June 2026, in person at our Bethnal Green office , to be confirmed Application Instructions To apply, please upload your CV and answer our screening questions outlining how you meet the person specification. Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
Working Well Trust
May 14, 2026
Full time
About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are recruiting IPS Employment Advisors to join our IPS service in the London Borough of Barking and Dagenham. You will be based in NHS mental health treatment teams in Barking, Dagenham and Rainham areas, working 35 hours per week. IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact. You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment. What you ll be doing You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will spend up to 65% of your week working in the community of Barking and Dagenham to provide localised support to residents of the Borough. You will also be working to contract targets whilst maintaining a high-quality service. What you ll need Experience in employment support is not essential. We are looking for someone who brings: A genuine desire to support people into meaningful employment. Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach. Confidence engaging with employers and promoting the benefits of our service. Good organisation skills and the ability to manage a caseload effectively. Beneficial (but not essential): experience working with people with mental health difficulties. Beneficial (but not essential): local knowledge/ experience of the Borough What we offer £33,000 per year 30 days annual leave plus public holidays, (FTE) Employer pension contribution of 6% Supportive environment within a growing, dedicated team Meaningful, rewarding work supporting people into employment Expenses paid for mandatory travel during work hours. Flexible, paid Wellbeing Hour every fortnight (FTE) What s next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here : in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. Working Well Trust is an equal opportunities employer and Confident about Disabilities. If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Start your application today and take the next step in a rewarding career. Closing date: Friday 29th May 2026 (09:00) . Please note, we may be actively interviewing during this time and may close the vacancy early. Telephone interview stage: 4th - 10th June 2026 Final Stage interviews: 15th- 16th June in person at Barking Hospital Application Instructions To apply, please upload your CV and answer our screening questions outlining how you meet the person specification. Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
Working Well Trust
May 13, 2026
Full time
About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. What you ll be doing If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities. You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. What you ll need You do not need previous employment support experience. What matters most is that you bring: A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. Motivation to help people from all backgrounds move into meaningful work. Confidence speaking with a wide range of people, from clients to employers. Strong organisation skills, with the ability to multitask and manage your workload. Willingness to learn the IPS model and become confident approaching employers. We welcome applications from people with lived experience of mental health, personally or through a close contact. What we offer 30 days annual leave plus public holidays (FTE) Paid company closed days at the end of the year (FTE) Flexible, paid Wellbeing Hour every fortnight (FTE) 6% employer pension contribution Working Well Trust is an equal opportunities employer and Confident about Disabilities. What s next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here : in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. Start your application today and take the next step in a rewarding career.