Aftersales Executive

You must have previous experience of handling complaints within a customer service environment, to be considered for this role!

Join a long-established, family-owned organisation where transparency, integrity, and direct communication shape the way we work. Every team member has a clear voice and genuine visibility, supported by a culture built on entrepreneurial ambition and commitment to excellence. We are seeking an individual who is proactive, organised, and motivated to deliver outstanding results.

As an Aftersales Executive, you will deliver exceptional customer service while managing the full complaints process in a structured and professional manner. You will build strong relationships, work closely with the Quality Control department, and ensure that every concern is handled in line with company procedures. This position suits a detail-driven individual who thrives in a fast-paced environment and works confidently to strict deadlines.

Key responsibilities:

• Answer incoming telephone calls in a professional and supportive manner
• Provide tailored advice and arrange required actions to resolve customer complaints
• Deliver prompt and well-informed responses to complaints received by telephone or email
• Liaise with customers to gather accurate information and offer appropriate assistance
• Build and maintain positive relationships with all internal and external contacts
• Ensure all complaints are identified, managed, and recorded in accordance with company policies
• Manage internal and external email correspondence
• Escalate relevant matters to the Head of Sales
• Organise credit notes and customer refunds
• Handle customer invoice queries
• Prepare for and attend Quality Control meetings

Skills Required:

• Have experience handling complaints in a customer service environment
• Experience of working in a product based environment.
• Maintain high standards of quality, efficiency, and productivity
• Communicate clearly and confidently both verbally and in writing
• Experience with Sage 200 desirable

If you are driven, organised, and ready to make a meaningful impact within a supportive and ambitious business, we would be pleased to hear from you.