Repairs Scheduler

Vacancy: Repairs Scheduler

Location: Worcester, Droitwich, Kidderminster & Redditch

Sector: Social Housing

Salary: 31,140.00

Start Date: ASAP

Mobile Contract

Think Recruitment are looking for an experienced Repairs Scheduler based in the Worcester, Droitwich, Kidderminster & Redditch area.

Our client who is a well know Housing Association, is looking to expand the team with an experienced Repairs Schedular. As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time. Ideally you will have carried out a similar role previously within the Social Housing sector.

What You'll Be Doing:

• Championing a customer-first approach in all scheduling and communications.

• Managing real-time scheduling and resolving in-day issues to prevent service disruption.
• Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

We're Looking For Someone:

• With proven experience of using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, within a Housing repairs environment or within facilities/ construction.

• A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.

• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.

• GCSEs in English and Maths (or equivalent).

If Interested please call Deanna Bruton on (phone number removed) or Email (url removed) to find out more info.