Claims Advisor

Claims Advisor
Location: Cosham, Portsmouth (Hybrid working after probation)
Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months
Hours: Full-time Permanent
Start Date: March 2026

Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team.

This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development.
The Role

As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service.

Key responsibilities include:

• Handling a high volume of inbound calls and written correspondence relating to travel insurance claims
• Assessing and evaluating claims, verifying policy coverage and documentation
• Clearly explaining claim outcomes and next steps to customers
• Providing clear verbal and written guidance to ensure a first-class claims experience
• Maintaining accurate records across internal systems
• Resolving claims efficiently while meeting service standards

Working Hours

• Monday to Friday between 8:00am - 6:15pm (rota basis)
• 1 in 6 Saturdays between 8:00am - 4:30pm
• Hybrid working available after successful completion of training and probation

Skills & Experience Required

• Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar)
• Strong verbal and written communication skills
• Ability to work under pressure and manage multiple tasks
• High attention to detail and accuracy
• Confident using computer systems
• Good numeracy skills
• Ability to remain calm and professional in a high-volume environment
• A customer-focused, empathetic approach

Salary & Benefits

• £26,200 starting salary
• Structured salary increases up to £30,300-£33,000 within 12-24 months
• Free on-site parking
• Hybrid working after probation
• Free Health Cash Plan (including dental, prescriptions, and more)
• Free annual travel insurance (subject to criteria)
• Discounts on insurance products
• On-site gym and social facilities
• Comprehensive training and long-term career progression
• Plus many more benefits