Customer Service Advisor

This is a fantastic new opportunity for a dedicated and positive Customer Service Advisor near Bourne End. The role will be managing customer issues and queries, placing orders and processing escalations across a number of communication channels. The perfect candidate will be able to confidently liaise with different departments and communicate to higher levels within the business.

The role is 08:30am-17:00, Monday-Friday with 21 days leave as well as Christmas Closure. The salary is up to £26,000 and the role is office based with free parking onsite.

Duties and responsibilities

• Determine customer requirements and identify the best solutions in-line with company processes and procedures.
• Process customer orders via calls, emails or web orders.
• Accurately process and manage enquiries, quotes, sales orders and invoices.
• To charge the correct carriage as applicable.
• Use internal CRM systems to accurately record customer notes.
• To pro-actively promote new products and support the customer s needs and requirements.
• To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
• Collaborate with Sale Reps to continuously improve customer service and input their orders.
• Support and provide feedback to the in-house digital marketing team when necessary

Skills

• Excellent communication skills across all platforms with internal teams and external customers.
• Excellent customer service skills and confidence to deal with difficult queries/complaints.
• Multi-task, prioritise, manage time and workload effectively.
• Ability to maintain constant professionalism both internally and externally.
• Experience with CRM systems.

If the role sounds perfect for you then please do apply today!