Online Customer Service & Returns Coordinator

Job Title: Online Customer Service & Returns Coordinator (Tech Business)

Location: On-site (parking available)
Hours: Monday to Friday, 9:00am 6:00pm (lunch break)
Salary: £26,000 £28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)

Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.

You ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you ll support the warehouse with order picking/packing and returns processing.

• Handling customer complaints and queries via email (majority of the role)

• Investigating issues and delivering clear, fair resolutions

• Logging and updating cases through the online system

• Occasional customer phone calls where needed

• Supporting the warehouse team at busy times:

  • Picking and packing orders

  • Processing returned goods and booking items back in

  • Creating return labels and managing returns administration

  • Updating systems with outcomes and actions taken

• Strong written communication skills (clear, professional email writing)

• Calm, solutions-focused approach to complaints and challenges

• Organised with good attention to detail

• Confident using systems and learning new processes (training provided)

• Positive work attitude and reliability

• Looking for ongoing work and career development

• £26,000 £28,000 per annum depending on experience

• Monday Friday, 9am 6pm (no weekends)

• On-site parking

• Training provided and opportunity to grow within the business

• Friendly, supportive working environment

To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.