Job Description
Guardian/Tenant Administration Officer
Location: Office-based, North London
Salary: 28,000 per annum
Hours: Full-time As required
Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians
Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times.
This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data.
Key Responsibilities
Guardian/Tenant Vetting & Compliance
Carry out full vetting of prospective Guardians
Process DBS checks where required
Ensure financial guarantors are in place and all documentation is received, checked and recorded
Maintain accurate and up-to-date Guardian records, spreadsheets and databases
Support data protection, duty of care and compliance standards
Onboarding & Administration
Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications
Accurately input and maintain records on cloud-based systems and CRM platforms
Manage administration relating to terminations
Assist with key postage, returns and tracking where required
Communication & Front-of-House Support
Act as a first point of contact for Guardians, prospective Guardians, clients and visitors
Handle queries via telephone, email and face-to-face
Respond to Guardian Management tasks, inspections and actions via the CRM system
Escalate or signpost queries to the appropriate internal teams
General Administration
Provide administrative support across departments
Ensure tasks are completed accurately, on time and to a high standard
Follow internal systems, policies and procedures
Support Health & Safety and Data Protection responsibilities
Undertake training and support continuous professional development
Skills & Experience Required
Proven experience in an administrative or office support role
Strong organisational and time management skills
Excellent written and verbal communication
High level of accuracy and attention to detail
Experience handling confidential information
Confident using CRM systems, spreadsheets and cloud-based databases
Professional, approachable and customer-focused
Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential.
Why Apply?
Stable, full-time administrative role
28,000 salary
Varied responsibilities with real responsibility and ownership
Supportive team environment
Opportunity to develop compliance, administration and systems skills
Mandeville is acting as an Employment Agency in relation to this vacancy.
Location: Office-based, North London
Salary: 28,000 per annum
Hours: Full-time As required
Guardian /Tenant Admin Officer Administration Compliance DBS Onboarding Property Guardians
Our marketing leading client are currently recruiting for a Guardian Administration Officer to join their busy Administration team. This is a pivotal role supporting the vetting, onboarding and ongoing communication with Guardians/Tenants, ensuring compliance, accuracy and excellent service at all times.
This position is ideal for an experienced Administrator, Compliance Administrator or Office Support professional with strong attention to detail, excellent communication skills and confidence working with sensitive data.
Key Responsibilities
Guardian/Tenant Vetting & Compliance
Carry out full vetting of prospective Guardians
Process DBS checks where required
Ensure financial guarantors are in place and all documentation is received, checked and recorded
Maintain accurate and up-to-date Guardian records, spreadsheets and databases
Support data protection, duty of care and compliance standards
Onboarding & Administration
Coordinate Guardian/Tenant onboarding processes, including welcome and transfer communications
Accurately input and maintain records on cloud-based systems and CRM platforms
Manage administration relating to terminations
Assist with key postage, returns and tracking where required
Communication & Front-of-House Support
Act as a first point of contact for Guardians, prospective Guardians, clients and visitors
Handle queries via telephone, email and face-to-face
Respond to Guardian Management tasks, inspections and actions via the CRM system
Escalate or signpost queries to the appropriate internal teams
General Administration
Provide administrative support across departments
Ensure tasks are completed accurately, on time and to a high standard
Follow internal systems, policies and procedures
Support Health & Safety and Data Protection responsibilities
Undertake training and support continuous professional development
Skills & Experience Required
Proven experience in an administrative or office support role
Strong organisational and time management skills
Excellent written and verbal communication
High level of accuracy and attention to detail
Experience handling confidential information
Confident using CRM systems, spreadsheets and cloud-based databases
Professional, approachable and customer-focused
Experience within property, compliance, lettings, housing, guardianship or facilities management would be highly advantageous but not essential.
Why Apply?
Stable, full-time administrative role
28,000 salary
Varied responsibilities with real responsibility and ownership
Supportive team environment
Opportunity to develop compliance, administration and systems skills
Mandeville is acting as an Employment Agency in relation to this vacancy.
About Mandeville