ASB Officer

An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention.

You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods.

Responsibilities of an ASB Officer:

• Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation.
• Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity.
• Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions.
• Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings.
• Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams.
• Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded.
• Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives.
• Build effective working relationships with external agencies, including police, local authorities, social services, and support providers.
• Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes.
• Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives.

What We'd Love To See From You:

• Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation.
• Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court.
• Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment.
• A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies.
• Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure.
• A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement.

If this ASB Officer role is for you please apply or contact (url removed)