To act as part of a Healthcare Facilities Support Team that delivers portering services, patient and staff safety support, car park customer services, crime prevention, security patrols and office/reception duties.
Main duties of the jobAs a Security Officer, you will play a key role in maintaining the safety and security of the hospital while supporting essential services. Your duties will include monitoring site security, assisting with patient movement and portering tasks, supporting car parking operations and completing a variety of reception/administrative tasks.
About usHarrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District Foundation Trust (HDFT). HIF supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics.
Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.
Please note:
To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.
Deal with sensitive issues and empathetically support staff with complex and highly emotive issues as a result of the wider impact of violent physical assaults.
Ensure all relevant incident information is logged, recorded, and handed over before end of shift.
To support and provide information to staff in relation to violent or distressed patients.
Provide and receive confidential information relating to the care of patients, workforce issues and political imperatives.
Give directions and advice to patients and visitors across the Trust sites.
To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.
To liaise with the Security Manager and Security Team Leader to resolve any issues that may arise during their shift and make decisions as appropriate.
To promote good communication at all times with all service user groups and colleagues across the Trust.
Operate and answer the communication device, i.e. Radios or telephone, issued to staff in courteous manner and action the requests.
Analytical/Judgement SkillsTo be able to make judgements of situations, some of which may be complicated and/or require an immediate response. To consider the wider situation and impact when making these decisions.
Review and respond accordingly to information handed over from other security staff, Heads of Departments, Ward Staff, and elevate if and when required to the appropriate person or team.
Instigate Police response to any suspicious incidents or offences.
Planning/Organisational SkillsTo be responsible for the prompt receipt and allocation of security work requests received via telephone, email or in person from service users.
By using all the information at hand, prioritise the workload to ensure the department is fulfilling its obligations to the user.
To be responsible for planning and organising straightforward activities to help reduce and/or prevent incidents and criminal activity, to include:
To understand and adhere to safe working practices at all times in accordance with the relevant legal framework and departmental and Trusts Health and Safety Guidelines.
Support Department Teams, to manage incidents of escalated behaviour due to acute distress and challenging behaviour.
The use of physical skills on a daily basis throughout the shift to ensure safety of patients, staff and visitors. The skill level required is advanced and will require specific training to ensure staff are meeting the regulations set out, along with accredited de-escalation and Physical Intervention training skills.
Make sure relevant wards / departments and staff are aware of any security alerts and provide advice as required.
Check and monitor patient lists for patients and visitors going into the Maternity Wards, and Delivery Suite.
Assist Clinical staff to complete Patient and Security documentation as and when required to support patient and staff safety.
Person Specification SecurityThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a yearper annum (pro rata)