Senior Administrator

Own the operational backbone behind secure alarm services-orders, billing, connectivity, and more.

As a Senior Administrator in AddSecure's NGP Operations team, you'll own end to end service delivery for ARCs and installers-from orders and returns to billing and connectivity. You'll also mentor colleagues and improve processes.

AddSecure is a leading European provider of secure IoT connectivity and end to end solutions. We help customers optimise operations, drive business value, and protect vital functions. Our business unit Smart Alarms delivers secure monitored alarm transmission and reliable crisis communication solutions-helping organisations and rescue teams prevent incidents and respond when emergencies occur.

The team

NGP (Next Generation Platform) Operations keeps AddSecure's customer facing services running and supports the internal systems behind secure alarm transmission, remote management, and dedicated connectivity.

About the job

As Senior Administrator, you'll own day to day service delivery for ARCs and installers-from orders, returns and billing to connectivity services-and help strengthen the team through mentoring, process improvement, and platform testing in collaboration with internal teams.

Customer & service administration

• Respond to delivery, returns and billing enquiries via email and telephone
• Assess and forward sales enquiries to members of the NGP sales team
• Support ARCs with subscription and service changes (alarm grading, transfers, reactivations, cessations)
• Monitor ARC use of the e commerce portal and help resolve order/invoicing issues

Connectivity & supplier coordination

• Order and progress new broadband connections for customers of AddSecure's in house ISP
• Liaise with BT and Openreach to coordinate installation and repair work for fibre/copper broadband
• Manage and reconcile invoices from BT Wholesale and related organisations
• Liaise with cellular data providers to monitor SIM activity and service performance
• Manage invoices issued by cellular data providers

Quality & team development

• Contribute to quality assurance and testing across existing and new products (plan/execute tests, document outcomes, track defects)
• Mentor and support junior administrators; review and improve admin policies and procedures

About you

You're customer focused, proactive, and calm under pressure. You like building structure, spotting issues early, and taking ownership through to resolution. You're comfortable working across multiple systems and you can explain technical topics clearly to people with different levels of knowledge. You document as you go-so work is easy to follow, audit, and hand over.

We also believe you bring:

• A strong customer focus and professional service mindset
• A calm, direct and friendly telephone manner
• Ability to work well within a team and independently
• High computer literacy and confidence working in several systems at once
• Clear, concise written and spoken English
• The habit of documenting tasks as you work
• Ability to explore and understand problems independently
• Ability to understand how systems connect and interact
• Basic understanding of how confidential information should be protected and used

Education and experience

Essential:

• Working knowledge of Microsoft Office
• Undergraduate degree

Or one of the following:

• 5+ years' experience in the supply and support of alarm signalling hardware and software services, or
• 5+ years' experience supporting network connectivity services to the UK alarm industry (landline and/or cellular data)

Desirable:

• Experience working for an ISP and using BT Wholesale tools/services
• Experience coordinating installations/repairs with Openreach
• Experience working alongside logistics and delivery businesses
• Familiarity with Salesforce
• Knowledge of the UK alarm signalling market and its regulatory landscape
• Intermediate Excel skills

We offer

Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. You will be part of a motivated team in an international company. In addition, we offer:

• Insurance package
• Pension
• 25 days annual leave
• Parking
• Health care benefits

We're all change makers!

If you seek a company that encourages you to be yourself and to have fun at work, where your work contributes to a safer, smarter, and more sustainable world, then AddSecure might be your destination. Join our growing international team, where each day is an opportunity to make a real difference.

Would you like to take part in our journey? Apply by attaching your CV and answering a couple of questions, we look forward to receiving your application.
We work competence based throughout the process, and this includes psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.
We conduct background checks on all our employees, and you need to be eligible to work in UK. Successful applicants for this role may need to undergo additional or recurring background checks during their time with AddSecure.