Customer Engagement Team Leader

Customer Engagement Team Leader
Location: Antrim (Hybrid Working)
Salary: £35,000 - £37,000 per annum
Hours: Monday to Friday, 9.00am - 5.30pm

Nominate Recruitment is delighted to be partnering with a forward-thinking client based in Antrim to recruit a Customer Engagement Team Leader. This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high-performing customer engagement team.

The Role

As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day-to-day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long-term retention.

Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance.

Key Responsibilities

• Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences
• Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews
• Develop and implement customer engagement strategies to improve customer satisfaction and retention
• Initiate regular customer check-ins, product demos and onboarding sessions to drive feature adoption and customer success
• Collaborate with internal stakeholders to identify opportunities to enhance customer journeys and optimise processes

The Ideal Candidate

• Proven experience in a customer service or customer engagement role
• Previous experience managing and developing a team
• Strong leadership, coaching and people management skills
• Proficiency in customer service software and engagement tools
• A genuine passion for delivering exceptional customer experiences

What's on Offer

• Competitive salary of £35,000 - £37,000 per annum
• Hybrid working model
• A supportive and collaborative working environment
• Opportunity to make a real impact within a growing business